Customer Retention Executive

6 days ago


Ernakulam, India Factor Human Resources Pvt Ltd Full time

**Salary**
- **Fresher** - **Rs 8000/- to 9000/**
- **1 Yr Experience** - **Rs 10000 to 11000/-**:

- **2 Yr or above **- **Rs 12000 to 15000/-**

**Qualifications**
- **12th/Bachelor's degree in business, marketing, or related field**

**Experience**
- **1+ years of experience in customer retention, customer service, or sales**:

- **Experience in the broadband industry is a plus point**

**Job Descriptions**
- Out Call customer from the database provided and retain customers as per company targets
- Implement company retention strategies to reduce churn rate
- Coordinate to resolve complaints to ensure customer satisfaction
- Analyze customer data to identify trends and insights
- Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them.
- Upsell and cross-sell customers to drive revenue growth
- Record and report customer feedback to identify areas for improvement
- Collaborate with marketing and sales teams to implement customer retention campaigns and promotions
- Provide regular reports on retention metrics and progress to management

Pay: ₹8,000.00 - ₹15,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift

**Speak with the employer**
+91 9778783902



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