Retention Executive

2 weeks ago


Ernakulam, India ASPIREJO HR SOLUTIONS LLP Full time

Experience1+ years of experience in customer retention, customer service, or salesExperience in the broadband industry is a plus point Job Descriptions - Out Call customer from the database provided and retain customers as per company targets - Implement company retention strategies to reduce churn rate - Coordinate to resolve complaints to ensure customer satisfaction - Analyze customer data to identify trends and insights - Have daily contact with the customer service team/Distributors/Sub distributors/Operators team to address customer issues and resolve them. - Upsell and cross-sell customers to drive revenue growth - Record and report customer feedback to identify areas for improvement - Collaborate with marketing and sales teams to implement customer retention campaigns and promotions - Provide regular reports on retention metrics and progress to management Others - Excellent communication and interpersonal skills - Knowledge of customer retention strategies and tactics - Ability to work independently and as part of a team - Proficiency in Microsoft Office and related software

**Salary**: From ₹8,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer retention: 1 year (preferred)

**Speak with the employer**
+91 9633875472



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