Mem Executive

Job position**:MEM Executive**

Experience: Min 1 yrs in customer support/sales

Qualifications: Any graduates

Location**:Kochi, Kerala**

**Salary**: 4.5 LPA + incentives + travel allowances
- **JOB ROLE**_
- Holiday Planning - Making a proactive call to members, enlightening them on their eligibility and making them use their holidays appropriately at the right time, thus maximizing unique member holidaying.
- Complaint Resolution
- Attending to members’ complaints and discrepancies, resolving them and taking corrective action.
- Managing cancellations post-rescission and maximizing member retention.
- To ensure quality and adherence to process and timelines as specified for each activity.
- Generating revenues for the organization
- Suggesting and helping members for up gradation, revivals and reinstatement.
- Ensure proactive calling by Executives for the collection of annual subscription fees and return of cheques.
- Ensure Post holiday calls are made to obtain member feedback and generate referrals.
- To ensure that all the interactions assigned to Self are resolved within the specified time limit.
- **CANDIDATE PROFILE**_
- Good Performer, Multi-skilled, extrovert & good communicator
- Having semi
- sales experience
- Local language mandatory
- Relevant experience in customer support/sales.
-**:
**Experience**:

- Customer support/sales: 1 year (required)

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)