Workforce Planner
6 months ago
So what does a Workforce Planner really do? Think of yourself as the leader who ensures staff
optimization by ensuring you have adequate resources to meet demand; and keep a close eye and
resolve concerns on schedule adherence, service levels, absenteeism, and other applicable service and
efficiency metrics. You will have the foresight in preparing for voice and non-voice volume seat
occupancy, average handle time, and other factors that measure productivity and campaign performance.
So not just anyone is qualified for this role. We make sure we get the best of the best, and ensure our
employees are top notch
So, it's time to imagine what it's like being a Workforce Planner. Imagine that you're an orchestrator,
aligning with numerous programs to optimize employee productivity; coordinating with training and talent
acquisition to forecast and manage staffing needs; and collaborating with IT to customize information
systems - to help supervise fiscal activities within your team. You will monitor the accuracy of billing
procedures for all clients within the site; identify strategies to improve campaign processes and
opportunities to increase profitability. As you tackle your new tasks for the day, you know that it will lead
**to one thing**: you must be effective in driving staffing forecasts that are best for our people and our
business.
As a Workforce Planner, you will coordinate with operations, clients, and client services to be able to
gather all the relevant data related to forecasting and calculation of program requirements. Along with
this, you will be in charge of maintaining a roster of staff with accurate employee details which includes
availability, preferences and skills.
What else? You will publish over/under snapshots, and create action plans that would either address any
staffing gaps or minimize overages. You will be responsible for inputs in the online capacity plan tool in
ensuring that the seating plan is accurate and adequate to meet operational needs.
So, do you have what it takes to become a Workforce Planner?
Requirement
**Here's what we're looking for**: We are looking for someone with BPO Operations background and at least
2 years of experience in Workforce Planning - preferably with expertise in Forecasting, Capacity
Planning and Scheduling, and Real Time Management.
We need someone who has the ability to manage multiple, complex, ongoing tasks and projects.
Someone who has a high attention to detail and has a strong desire to optimize procedures and
processes. We're in search for someone who is proactive when it comes to making decisions, as well as
solving problems.
We need someone who is proficient in statistical analysis and possesses good computer and software
skills. Someone who has the ability to read trends and project those into future forecasts. Someone who
ability to learn technology very quickly.
Lastly, we'd be eager to speak to you if you have strong verbal and written communication skills; a high
achiever and self-starter.
**About TaskUs**:
TaskUs is the fastest growing tech-enabled business services company in the world, delivering the
customer support, AI operations and content security services that power the world's most innovative
companies. Listed as one of Glassdoor's "100 Best Places to Work", USA Today's "Best Company
Cultures" and "Best Companies for Women" by Comparably, TaskUs is a Frontline-First company that
puts its people at the heart of everything they do.
TaskUs has been recognized as one of the Inc. "500 Fastest Growing Private Companies in America" for
the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company
raised over $250mm in 2018 from the world's largest private equity firm, Blackstone.
**DEI**: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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