Resource Optimization Specialist

4 days ago


Gurgaon, Haryana, India TaskUs Full time

**About Us**

At TaskUs, we deliver the customer support, AI operations, and content security services that power the world's most innovative companies. Our mission is to help our clients represent, protect, and grow their brands.

**Our Culture**

We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.

**Job Summary**

We are seeking a highly skilled Workforce Planner to join our team. As a Workforce Planner at TaskUs, you will be responsible for ensuring staff optimization by guaranteeing adequate resources to meet demand and closely monitoring schedule adherence, service levels, absenteeism, and other applicable service and efficiency metrics.

**Key Responsibilities**

  • Prepare for voice and non-voice volume seat occupancy, average handle time, and other factors that measure productivity and campaign performance.
  • Monitor the accuracy of billing procedures for all clients within the site and identify strategies to improve campaign processes and opportunities to increase profitability.

**Requirements**

  • BPO Operations background and at least 2 years of experience in Workforce Planning, preferably with expertise in Forecasting, Capacity Planning, and Scheduling, and Real Time Management.
  • Able to manage multiple, complex, ongoing tasks and projects.
  • High attention to detail and a strong desire to optimize procedures and processes.

**Benefits**

  • Competitive industry salaries and comprehensive benefits packages.
  • Inclusive environment and positive impact on the community.
  • Internal mobility and professional growth at all stages of an employee's career within TaskUs.


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