Operations Associate

7 days ago


Remote, India Certified Listeners Society Full time

**Operations Associate**

**About Us**

We are a Canadian NFP providing free early-stage emotional support to people worldwide. We believe that everyone should have someone to talk to during difficult times. We have thousands of trained volunteers and service more than 200,000 callers per year. If you are passionate about making a difference, this is the right place for you.

**Position Description**

**PLEASE NOTE**:
**This is a remote position.

**Qualities we are looking for**
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of customers
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Sound technical knowledge (must be good with computers and software)

**Qualifications (required)**
- High school diploma
- Fast laptop/PC with a high-speed and reliable internet connection - this is a remote role, therefore, this is a must. This was assessed during the interview.
- Must have an excellent grasp of written and spoken English; a test will be administered
- Must have advanced/intermediate proficiency with Microsoft Excel/Google Sheets

**The assessment deadline is June 14, 2024**. If you’ve started the assessment, we will send you a reminder 24 hours before the deadline.**

Please note only those selected for further consideration will be contacted.

Pay: From ₹400,000.00 per year

**Benefits**:

- Work from home

Schedule:

- Evening shift

Work Location: Remote

Application Deadline: 12/06/2024
Expected Start Date: 01/07/2024


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