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System Support Executive

2 months ago

Mumbai, India Alpha Plus Technologies Full time

**Roles & Responsibilities**
- Troubleshoot hardware breakdowns and ensure > 95% uptime by ensuring immediate rectification support by self or by external vendors (TAT: Rectify within 04 working hours internally or within 24 clock hours with external assistance)
- Troubleshoot issues of all network devices, physical servers, cloud servers, and ensure > 99% uptime by ensuring immediate rectification support by self or by external vendors (TAT: Rectify within 04 working hours internally or within 24 clock hours with external assistance)
- Management of company’s data and voice communication systems
- Coordinate with Vendors for evaluation of computers, laptops, peripheral devices, security automation tools / gadgets, etc. on behalf of the company
- Management (Installation and support) of security solutions (anti-virus, etc.), software licenses, software databases, and other business software on various computers / laptops (TAT: Within 01 business day or as per urgency)
- Part-time assistance to CAT Team for deployment of internal / external software solution(s) and associated database(s), on internal (non-client-side) systems (TAT: Within 02 business days from request)
- Implementation of Information Security policy of the company across all staff
- Any other roles and responsibilities as may be suggested by Sr. SSE or Department Head

**Qualification / Skill-sets**
- 12th Pass Graduates / B. Sc / B. Sc (IT) or higher
- Minimum 1+ years of experience in Systems’ Management
- Basic knowledge of installing and maintaining various hardware and network devices, viz., network switches, access points, printers, scanners, etc. is a pre-requisite
- Basic knowledge of installing and maintaining Windows 2012 - 2019 Servers, DNS, Active Directory, Domain Control, IIS, etc. is advised
- Basic skills of hardware / software troubleshooting and diagnosis
- Analytical and on-the-spot thinking ability
- Basic communication, inter-personal & documentation skills

**Added Advantage Qualification / Skill-sets**
- Advanced knowledge of network communication is an added bonus
- In-depth knowledge of installing and maintaining various OS and SQL / Oracle databases is an advantage
- Prior experience of 2 - 3 years in a similar job profile
- Proven ability to manage over 50 computers / laptops, in addition to network devices, is an added advantage

**Salary**: ₹234,600.00 - ₹317,400.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Shift:

- Day shift

Expected Start Date: 15/02/2023

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