Blended Process customer Service Executive
2 weeks ago
**We are Hiring for a Customer Support Executive for a Company located in Powai**
**Note: This job requires your own laptop as it would be on Hybrid mode**
**Qualifications**:
- **HSC/ Graduate Freshers are also welcome**:
- Previous experience in a customer service or contact center role is a plus.
- Proficiency in **handling both voice and chat interactions.(Blended Process)**:
- **Owns a Laptop**:
- Comfortable with Hybrid Mode
**Key Responsibilities**:
- Handle incoming customer inquiries and issues via both voice and chat channels.
- Provide accurate, timely, and courteous responses to customer queries, concerns, and requests.
- Assist customers in troubleshooting technical problems and navigating our products/services.
- Maintain a professional and empathetic tone while addressing customer concerns to ensure customer satisfaction.
- Utilize established guidelines and resources to resolve customer issues promptly and effectively.
- Document customer interactions, details, and resolutions accurately in the designated system.
- Collaborate with team members and cross-functional departments to escalate and resolve complex issues.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹18,000.00 - ₹25,000.00 per month
**Benefits**:
- Internet reimbursement
- Provident Fund
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have your own Laptop ?
- Are You comfortable with Rotational shift ?
Work Location: In person
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