Field Operations Supervisor A&i

6 days ago

Gurugram Haryana, India UL Solutions Full time

Supervises the day-to-day delivery of high-quality field services.
- Monitors daily productivity and quality of work and assist in allocating resources as required.
- Supervises field services projects concurrently and ensures completion within time frames.
- Evaluates audit and inspection services against established protocols; Makes technical decisions.
- Works with the operations team to resolve customer issues on a regular basis.
- Identifies and resolves customer complaints and employee related performance issues.
- Ensures the teams understanding of and compliance with all established policies and requirements.
- Responsible for keeping Operations Managers informed about the team members development, performance and morale.
- Manages the performance of the team.
- Manages the performance of direct reports by defining accountabilities, establishing performance objectives, providing feedback and guidance, and ensures that all policies are understood and adhered to.
- Ensure the auditors receive necessary training and assistance to complete their responsibilities.
- Document and track the training of the auditors and review the progress with them on a monthly basis, or as necessary.
- Conduct audits and participate in recruitment of local staff as necessary.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Perform other position related duties as assigned.
- University Degree (Equivalent to Bachelors degree) in Science or a related discipline and three years work experience.
- Willingness and ability to travel to other regions and or throughout the designated country (up to 80% annually).
- Excellent written and verbal communication skills in English and fully proficient/literate in a 2nd language.
- Creative and innovative thinking to problem solve and streamline processes.
- Ability to remain, objective and professional in challenging situations.
- Ability to work in fast paced work environment both independently and in a group setting and to interact with all levels of staff.
- Ability to lead a team to improve the performance in quality and build productive capacity.

A global leader in applied safety science, UL Solutions transforms safety, security, and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.

The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission.

We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future.

From the adoption of electrification to the enablement of 5G and new mobility, we collectively look toward new frontiers, working for a safer world. Our science is your advantage.

**Mission**:Working for a safer world

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