Customer Support Associate
1 month ago
**Profile**:Customer Support Associate
**Location**:Indore
**Experience**:0.6-3 year
**Responsibilities**:
- Timely Communicate with customer's & update them the product delivery status.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
**Skiils Required**
- Problem-Solving Skills. The number one skill you need to excel in for good customer service is problem-solving....
- Clear Communication....
- Friendly Attitude....
- Empathy....
- Business Acumen....
- Product/Service Knowledge....
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹10,267.01 - ₹26,736.47 per month
**Benefits**:
- Paid sick time
Schedule:
- Day shift
- Flexible shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
**Speak with the employer**
+91 7880155603
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