Customer Support

3 weeks ago

Indore, India Intellikart Ventures LLP Full time

Customer Support & Success Executive (SAAS)

**Location : Indore,India (Work from Office)**

**Salary : Maximum 5 LPA**

**Responsibilities**:
2. Understand and assess customer needs, troubleshoot technical issues, and provide effective solutions and guidance to ensure customer satisfaction and success.

3. Onboard new customers, guiding them through the setup and implementation process, and providing training on company platform features and functionalities.

4. Proactively monitor customer accounts, identify opportunities for improvement, and provide recommendations to enhance their usage and maximize value from the platform.

5. Collaborate with cross-functional teams, including Sales, Product, and Engineering, to escalate and resolve complex customer issues, ensuring timely and effective resolution.

6. Document customer interactions, inquiries, and resolutions in the CRM system to maintain accurate and up-to-date customer records.

7. Continuously stay updated on product offerings, features, and updates, and effectively communicate them to customers to drive adoption and usage.

8. Proactively identify upselling and cross-selling opportunities based on customer needs and usage patterns, and collaborate with the Sales team to drive revenue growth.

9. Conduct periodic customer satisfaction surveys, gather feedback, and communicate insights to internal teams to drive product enhancements and improvements.

10. Stay informed about industry trends, best practices, and emerging technologies in e-commerce marketing automation and customer engagement to provide valuable insights and advice to customers.

**Qualifications**:
1. Bachelor's degree in Business Administration, Marketing, or a related field. Relevant certifications in customer service or SAAS support are a plus.

2. Proven experience (minimum 2-3 years) in a customer support or customer success role, preferably within the SAAS industry or e-commerce sector.

3. Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and technical concepts in a clear and concise manner.

4. Strong customer-centric mindset with a passion for delivering exceptional customer experiences and building long-term relationships.

5. Solid technical aptitude and ability to understand and troubleshoot software-related issues. Familiarity with e-commerce platforms and marketing automation tools is desirable.

6. Empathetic and patient approach to problem-solving, with the ability to remain calm and composed in high-pressure situations.

7. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple customer inquiries and tasks simultaneously.

8. Collaborative team player with excellent interpersonal skills and the ability to work effectively with cross-functional teams.

9. Proficiency in using CRM systems, support ticketing platforms, and customer communication tools.

10. Demonstrated ability to adapt quickly to change, learn new technologies, and thrive in a fast-paced, dynamic environment.

**Salary**: From ₹500,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Morning shift

  • Customer Support Executive

    4 days ago

    Indore, India Ditvi Exports Pvt Ltd. Full time

    **No Sales Targets just have to manage customers** **Incentives Provided** We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be...

  • Customer Support Executive

    4 weeks ago

    Indore, India Ashwini Ventures Full time

    **Customer Support Executive** **Responsibilities**: - Handle and resolve customer complaints or issues efficiently and effectively. - Identify and escalate priority issues to the appropriate team or supervisor. - Maintain a high level of product or service knowledge to assist customers effectively. - Provide accurate and detailed information about...

  • Customer Support

    4 weeks ago

    Indore, India Aims Job Hubs Full time

    Provide exceptional customer support via various communication channels such as phone, email, and live chat.Resolve customer inquiries, complaints, and issues in a timely and professional manner.Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction.Utilize product knowledge and resources to provide...

  • Customer Support

    4 weeks ago

    indore, India Aims Job Hubs Full time

    Provide exceptional customer support via various communication channels such as phone, email, and live chat. Resolve customer inquiries, complaints, and issues in a timely and professional manner. Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction. Utilize product knowledge and resources to provide...

  • Customer Support Executive

    4 weeks ago

    Indore, India Bloom Consulting Services Full time

    **Customer Support Executive ( Job ID : 983 )** NA Experience **0 - 1 year** Offered Salary Notice Period **Not Disclosed** Customer Support Executive**: - 0-1 years’ experience - Preferable North Indians ( Excellent English and Hindi ) Mandatory - Inbound and Outbound ( Voice and Non voice ) **Salary**: ₹8,405.74 - ₹29,952.83 per...

  • Customer Support Executive

    5 days ago

    Indore, India SG Gurukul Full time

    **NOT work from home** **Roles and Responsibilities: - ** - Managing Inbound and Outbound Calls. - Inform customers About the company's services offering regarding financial market. - Complete The documentation Process of The Customers related to financial market. - Taking timely follow up of customer and recording the data. - Providing support/service to...

  • Customer Support Associate

    4 weeks ago

    Indore, India official one clickk solution Full time

    Position: Customer Support Associate Location: Indore Qualification: Vacancy for 12th passed/undergraduate/graduate jobseekers Experience: Only for experienced (Minimum 6 months) Working Shift: Rotational shifts (24*7), Rotational week offs **Salary**: 15,000 to 20,000 Excellent verbal communication skill in English. Eligibility: Required good...

  • Customer Support Associate

    7 days ago

    Indore, India Witbloom training & placement Full time

    Hello Job-seekers !! We are hiring for INDORE Location. ROLE- Customer Support Executive PROCESS- Domestic Voice Process ELIGIBILITY- Undergraduates & Graduates can Apply EXPERIENCE- 0 to 6 Months REQUIREMENT - *English/ Hindi (mandatory) SALARY- Fresher's 15k CTC-12k in hand Experience - 21k CTC - 18k in hand ( experience Upto 6 months with...

  • Customer Support Executive

    4 weeks ago

    Indore, India Tracknovate Mobile Resource Management Pvt. Ltd. Full time

    We are looking for a dynamic Customer Support Executive to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business. **Roles & Responsibilities**: - Communicating with customers and analyzing customer...

  • Customer Support Executive

    4 weeks ago

    Indore, India Immer Organic Full time

    Supervise the client and queries - Employ energetic sales techniques, work to close the sales - Actively seek out new sales opportunities by approaching people in the mall - Lead by example - Receive and approach customers, identify their needs, conduct demonstrations & recommend products - Up sell or present product packages - Assisting the store and staff...

  • Customer Support US Shift

    2 weeks ago

    Indore, India Recooty Full time

    JobDescription:We are seeking adedicated Customer Support Representative to join our dynamic teamduring US shift hours.The ideal candidate will beresponsible for assisting customers with inquiries troubleshootingproduct issues and providing exceptional service. The role requiresexcellent communication skills problemsolving abilities and...

  • Customer Support Voice Process

    4 weeks ago

    Indore, India 2COMs Full time

    Hiring Freshers/Experience for a Leading MNC in Pune/Bangalore For Customer Service Role, Mega interview drive location : Indore Please find the JD below. - Excellent communication skills to attend/resolve client issues on calls/chat/mail. - Open to work in 24*7 and work from office environment - Analytical problem solvers who will understand issues and to...

  • Virtual Customer Support

    6 days ago

    Indore, India Hardik Placement & Manpower Solution Full time

    Profile: - virtual Customer Support - Voice (Work from Home) Process: - Voice Process ( job available only for Indore or Near by Indore areas Only) **Salary**: - 15-21K/month (Over time Allowances + Night shift Allowances+Meal card) Fresher/ experience both can Apply Shifts: -24*7 (5 days working + 2 rotational Week offs) Laptop is Mandatory at the time...

  • Customer Support US Shift

    5 days ago

    indore, India Recooty Full time

    JobDescription: We are seeking adedicated Customer Support Representative to join our dynamic teamduring US shift hours.The ideal candidate will beresponsible for assisting customers with inquiries troubleshootingproduct issues and providing exceptional service. The role requiresexcellent communication skills problemsolving abilities and...

  • Hiring - Customer Support Voice

    7 days ago

    Indore, India Keshav Full time

    **Job description** **Greetings From MNC BPO!!** **If you're interested in this position, please revert me back with your resume or else you can contact me on this number.** **Phone No:7415025071** **About the Job** We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates...

  • Customer Support Executive- Female

    4 weeks ago

    Indore, India Immer Organic Full time

    Receive and approach Client, recommend products - Up sell or present product packages - Support the daily sales and weekly - Maintain communication with Client - Learn details about our product - Address any questions or issues Client may have - Keep an updated customer database - Track and document calls and sales - Update client records **Job Types**:...

  • Customer Support Executive

    4 weeks ago

    Indore, India ResoPro Services Full time

    Building and maintaining profitable relationships with key customers. Overseeing the relationship with customers handled by your team. Resolving customer query quickly and efficiently. Understanding key customer individual needs and addressing these. A team player with leadership skills. Maintain a positive attitude focused on customer...

  • Customer Support Executive

    4 weeks ago

    Indore, India SG Gurukul Full time

    **Full time, *Work from Office** **Roles and Responsibilities** - Inbound/Outbound Calls - Troubleshooting - Inform Customers About The Company's Services - Complete The Documentation Process of The Customers related to financial market. - Identify Customer's Needs And Convince The Customer To Buy The Product/Service - Solve Customer Queries - Associate The...

  • Customer Support Executive

    4 weeks ago

    Indore, India Arnica Solutions Full time

    **Roles & Responsibilities: -** - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer queries quickly and efficiently. - Understanding key customer individual needs and addressing these. - A team player with leadership skills. - Maintain a positive...

  • Customer Support Executive

    4 weeks ago

    Indore, India We4HR Full time

    Location: Indore, MP (WFO)Experience: FresherLanguage Preference: English and HindiRoles and Responsibility:Building and maintaining profitable relationships with key customers.Overseeing the relationship with customers handled by your team.Resolving customer query quickly and efficiently.Understanding key customer individual needs and addressing these.A...