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Customer Support Representative

4 weeks ago

Indore, India Cenus Consulting Full time

**Job Location** - Indore (M.P.)

**Job Profile**:

- Work From Office - Customer Support Associate

**Skills Required**:

- Excellent Communication Skills In English.
- Comfortable Working in Rotational Shifts.
- Undergraduates with 1 year of experience, Graduates, Post Graduates can apply.

**Responsibilities**:

- Assist Customers to resolve their queries, appropriately raise service requests and drive customer satisfaction
- To deliver service & resolution experience to all the customers
- Successfully resolve customer queries through CRM & Knowledge Base
- Document in detail all interactions with customers
- Effectively articulate information to customers
- Educate customers on products. Help customers to be successful
- Identify and evaluate opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services
- Successfully performs against department scorecard metrics including Quality Assurance, First Contact Resolution, and NPS.

**Salary Offered**:13k-20k per month.

Feel free to contact us for any query
- **Cenus Consulting**

**Ph.:

- +91-9111074483**

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹13,000.00 - ₹20,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Shift allowance

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you comfortable for Rotational Shifts?

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer service (required)

**Language**:

- English (required)

**Speak with the employer**
+91 9111074483

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