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Customer Support Representative

3 months ago

indore, India Recooty Full time

JobDescription:

We are seeking adedicated Customer Support Representative to join our dynamic teamduring US shift hours.
The ideal candidate will beresponsible for assisting customers with inquiries troubleshootingproduct issues and providing exceptional service. The role requiresexcellent communication skills problemsolving abilities and acustomercentric approach.

AboutRecooty
Recooty is a dynamic USbasedstartup headquartered in Indore Central India. Were revolutionizingrecruiting and already trusted by 12000 users with our cuttingedgeSaaS ATS platform. Weve powered industry leaders like Avast Uberand the American Hospital in building stellar teams through ourvast network of 250 job boards.

Were on a missionto help growing companies find and hire greatpeople.
KeyResponsibilities:

  • Respondto customer inquiries via phone email and chat in a timely andprofessional manner.
  • Identify customer needsand provide solutions orrecommendations.
  • Troubleshoot product orservice issues and escalate asnecessary.
  • Maintain accurate records ofcustomer interactions andtransactions.
  • Collaborate with otherdepartments to resolve customer issues.
  • Stayupdated on product knowledge and companypolicies.

Qualifications:

  • Highschool diploma or equivalent; Associates or Bachelors degreepreferred.
  • Excellent communication skills bothverbal and written.
  • Strong problemsolving anddecisionmaking abilities.
  • Ability to workindependently and as part of ateam.
  • Flexibility to work in US/nightshifthours.