Customer Support Representative

1 week ago


Indore, Madhya Pradesh, India Recooty Full time
We are seeking a dedicated Customer Support Representative to join our dynamic team during US shift hours.

About Recooty
Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform.

We've powered industry leaders like Avast, Uber, and the American Hospital in building stellar teams through our vast network of 250+ job boards.

We're on a mission to help growing companies find and hire great people.

Key Responsibilities:

  • Identify customer needs and provide solutions or recommendations.
  • Troubleshoot product or service issues and escalate as necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other departments to resolve customer issues.
  • Stay updated on product knowledge and company policies.

Qualifications:

  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Excellent communication skills, both verbal and written.
  • Strong problemsolving and decisionmaking abilities.
  • Ability to work independently and as part of a team.
  • Flexibility to work in US/night shift hours.


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