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Customer Support

3 months ago

Indore, Madhya Pradesh, India Aims Job Hubs Full time
  • Provide exceptional customer support via various communication channels such as phone, email, and live chat.
  • Resolve customer inquiries, complaints, and issues in a timely and professional manner.
  • Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction.
  • Utilize product knowledge and resources to provide accurate information and assistance to customers.
  • Collaborate with internal teams to escalate and resolve complex customer problems.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities to upsell or cross-sell products and services to customers.
  • Stay updated on company policies, procedures, and products to provide accurate information to customers.
  • Meet or exceed customer support targets and metrics, such as response time and customer satisfaction ratings.