Customer Support Executive

2 months ago


Indore, India Recooty Full time

JobDescription:

We are seeking adedicated Customer Support with 1 years of experience to join ourteam during US shift hours. The ideal candidate will be responsiblefor assisting customers with inquiries troubleshooting productissues and providing exceptional service. The role requiresexcellent communication skills problemsolving abilities and acustomercentric approach.

AboutRecooty
Recooty is a dynamic USbasedstartup headquartered in Indore Central India. Were revolutionizingrecruiting and already trusted by 12000 users with our cuttingedgeSaaS ATS platform. Weve powered industry leaders like Avast Uberand the American Hospital in building stellar teams through ourvast network of 250 job boards.

Were on a missionto help growing companies find and hire greatpeople.

KeyResponsibilities:

  • Respondto customer inquiries via phone email chat and social mediaplatforms.
  • Troubleshoot and resolve customerissues in a timely and efficientmanner.
  • Provide accurate information andassistance regarding product features services andpolicies.
  • Document customer interactions andescalate issues to the appropriate departments whennecessary.
  • Monitor and follow up on opencustomer issues until resolution.
  • Maintain apositive empathetic and professional attitude toward customers atall times.
  • Assist in the development andmaintenance of customer support knowledge bases andFAQs.
  • Collaborate with other teams to improvecustomer service processes and enhance customersatisfaction.

Qualifications:

  • Excellentcommunication skills both verbal andwritten.
  • Techsavvy with the ability to quicklylearn and explain products.
  • Flexibility to workin US/nightshift hours.
  • Passion for deliveringa fantastic customer experience.
  • This will be aflexible


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