Customer Support

1 week ago


Indore, India Intellikart Ventures LLP Full time

Customer Support & Success Executive (SAAS)

**Location : Indore,India (Work from Office)**

**Salary : Maximum 5 LPA**

**Responsibilities**:
2. Understand and assess customer needs, troubleshoot technical issues, and provide effective solutions and guidance to ensure customer satisfaction and success.

3. Onboard new customers, guiding them through the setup and implementation process, and providing training on company platform features and functionalities.

4. Proactively monitor customer accounts, identify opportunities for improvement, and provide recommendations to enhance their usage and maximize value from the platform.

5. Collaborate with cross-functional teams, including Sales, Product, and Engineering, to escalate and resolve complex customer issues, ensuring timely and effective resolution.

6. Document customer interactions, inquiries, and resolutions in the CRM system to maintain accurate and up-to-date customer records.

7. Continuously stay updated on product offerings, features, and updates, and effectively communicate them to customers to drive adoption and usage.

8. Proactively identify upselling and cross-selling opportunities based on customer needs and usage patterns, and collaborate with the Sales team to drive revenue growth.

9. Conduct periodic customer satisfaction surveys, gather feedback, and communicate insights to internal teams to drive product enhancements and improvements.

10. Stay informed about industry trends, best practices, and emerging technologies in e-commerce marketing automation and customer engagement to provide valuable insights and advice to customers.

**Qualifications**:
1. Bachelor's degree in Business Administration, Marketing, or a related field. Relevant certifications in customer service or SAAS support are a plus.

2. Proven experience (minimum 2-3 years) in a customer support or customer success role, preferably within the SAAS industry or e-commerce sector.

3. Excellent communication skills, both written and verbal, with the ability to articulate complex ideas and technical concepts in a clear and concise manner.

4. Strong customer-centric mindset with a passion for delivering exceptional customer experiences and building long-term relationships.

5. Solid technical aptitude and ability to understand and troubleshoot software-related issues. Familiarity with e-commerce platforms and marketing automation tools is desirable.

6. Empathetic and patient approach to problem-solving, with the ability to remain calm and composed in high-pressure situations.

7. Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple customer inquiries and tasks simultaneously.

8. Collaborative team player with excellent interpersonal skills and the ability to work effectively with cross-functional teams.

9. Proficiency in using CRM systems, support ticketing platforms, and customer communication tools.

10. Demonstrated ability to adapt quickly to change, learn new technologies, and thrive in a fast-paced, dynamic environment.

**Salary**: From ₹500,000.00 per year

Schedule:

- Day shift
- Monday to Friday
- Morning shift



  • Indore, India Global Business Support Full time

    Urgent hiring Customer support executive Flipkart process Location - Vijay nagar Mangal city Fresher & experience both can apply Good communication required Besic computer required **Job Types**: Full-time, Part-time Part-time hours: 54 per week **Salary**: ₹9,000.00 - ₹20,000.00 per month Schedule: - Day shift - Morning shift Supplemental pay...


  • Indore, Madhya Pradesh, India Global Business Support Full time

    Urgent hiringCustomer support executiveFlipkart processLocation - Vijay nagar Mangal cityFresher & experience both can applyGood communication requiredBesic computer requiredJob Types: Full-time, Part-timePart-time hours: 54 per weekSalary: ₹9, ₹20,000.00 per monthSchedule: Day shift Morning shiftSupplemental pay types: Performance bonusEducation: Higher...

  • Customer Support

    1 week ago


    Indore, Madhya Pradesh, India Aims Job Hubs Full time

    Provide exceptional customer support via various communication channels such as phone, email, and live chat. Resolve customer inquiries, complaints, and issues in a timely and professional manner. Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction. Utilize product knowledge and resources to provide...

  • Customer Support

    1 week ago


    Indore, Madhya Pradesh, India Intellikart Ventures LLP Full time

    Customer Support & Success Executive (SAAS)Location : Indore,India (Work from Office)Salary : Maximum 5 LPAResponsibilities:Understand and assess customer needs, troubleshoot technical issues, and provide effective solutions and guidance to ensure customer satisfaction and success.Onboard new customers, guiding them through the setup and implementation...


  • Indore, India Ditvi Exports Pvt Ltd. Full time

    **No Sales Targets just have to manage customers** **Incentives Provided** We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. You will be...

  • Customer Support

    7 days ago


    Indore, India Hire Next Consulting Pvt Ltd Full time

    Hiring for BPO Profile - customer support Location - Indore 12th pass freshers can also apply Salary - freshers-11,300 +2000 allowances(take home as a fresher ) experience-16500 (1 year experience ) Boys rotational shifts Girls any 9 hrs working Excellent English and Hindi language kindly read all the details then apply Hr executive hemlata...


  • Indore, India Shoperies.com Full time

    We are looking to add customer support executives to our team. Customer Support is central to Shoperies service. Our support team ensures that customers have a great experience with their order and resolve any issues they will have with their order. If you like to work, to make a customer happy, self learn from processes setup, and are good with written and...


  • Indore, India Thriving Technologies Pvt Ltd Full time

    Job Description: We are seeking a skilled and motivated individual to join our team as a Customer Support Executive for our gaming platform. In this role, you will be responsible for ensuring our customers receive the best possible support when they have issues or questions related to our games. You will work closely with our development, operations, and...

  • Customer Support

    1 week ago


    Indore, Madhya Pradesh, India Jobs for Humanity Full time

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem.Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...


  • Indore, India A2k.bet Full time

    Job Description: (Preferred Female) We are seeking a skilled and motivated individual to join our team as a Customer Support Executive for our gaming platform. In this role, you will be responsible for ensuring our customers receive the best possible support when they have issues or questions related to our games. You will work closely with our development,...


  • Indore, India A2k.bet Full time

    Job Description: (Preferred Female) We are seeking a skilled and motivated individual to join our team as a Customer Support Executive for our gaming platform. In this role, you will be responsible for ensuring our customers receive the best possible support when they have issues or questions related to our games. You will work closely with our development,...


  • Indore, India First step Kids Full time

    Job Title: Customer Support Associate (English (mandatory) & Kannada (Optional)) (Female Preferred) Location: Indore , In-office Job Summary: We are seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative for our customer queries. In this role, you will be responsible for handling customer inquiries and...


  • Indore, India SG Gurukul Full time

    We are Hiring for a Customer Support Executive in charge of customer support provide assistance to the company from the perspective of the customer. All customer support executive should make it their top priority to enhance customer confidence in the organization and the services it provides. **Roles and Responsibilities** - Helping clients with questions...


  • Indore, India Ashwini Ventures Full time

    **Customer Support Executive** **Responsibilities**: - Handle and resolve customer complaints or issues efficiently and effectively. - Identify and escalate priority issues to the appropriate team or supervisor. - Maintain a high level of product or service knowledge to assist customers effectively. - Provide accurate and detailed information about...

  • Customer Support

    2 months ago


    indore, India Aims Job Hubs Full time

    Provide exceptional customer support via various communication channels such as phone, email, and live chat. Resolve customer inquiries, complaints, and issues in a timely and professional manner. Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction. Utilize product knowledge and resources to provide...

  • Customer Support

    2 months ago


    Indore, India Aims Job Hubs Full time

    Provide exceptional customer support via various communication channels such as phone, email, and live chat.Resolve customer inquiries, complaints, and issues in a timely and professional manner.Act as the primary point of contact for customers, addressing their concerns and ensuring their satisfaction.Utilize product knowledge and resources to provide...


  • Indore, India ITRC Technologies Pvt. Ltd. Full time

    **Resolve known customer issues through the use of a knowledgebase, direct use of product and tools, product user guides, and other reference materials** Re**sponsible to deliver a high quality, customer-driven, support service resolving customer enquiries.** - **Assist customer in resolving any open requests for support, assistance, information on...


  • Indore, India Webgility Full time

    **Experience Required**: 3+ years About Webgility Small businesses are the backbone of our economy. Today, more than ever these businesses are struggling to survive. Our mission is to help small businesses grow, make their lives easier and their businesses more efficient. We automate commerce for these businesses, so they can spend more time growing and...


  • Indore, India Yolojet Full time

    **Experience**: 1-2 yrs **Job Location**: Indore **Remuneration**: Best for the Right Fit. **Immediate Joiners**: **Responsibilities**: - Answer customer support queries in a friendly, professional and timely manner via mail and calls - Responding to user questions on our discussion forums - Reducing common customer queries - Working closely with our...


  • Indore, India Yolojet Full time

    **Experience**: 1-2 yrs **Job Location**: Indore **Remuneration**: Best for the Right Fit. **Immediate Joiners**: **Responsibilities**: - Answer customer support queries in a friendly, professional and timely manner via mail and calls - Responding to user questions on our discussion forums - Reducing common customer queries - Working closely with our...