R Associate, Client Support

2 months ago

Noida Uttar Pradesh, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 08
**The Team**:
As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global's values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues. As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.
**What's in for you**:
**Responsibilities'**:
Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
Timely escalation of issues and ensuring proper follow-up until resolution.
Supporting validation or User Acceptance Testing (UAT) for issue resolution.
Contributing to client-specific projects as required.
Conducting Root Cause Analysis to identify the source of data inconsistencies.
Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
**What we looking for**:
Possession of a Bachelor's or Master's degree in business administration, technology, or a related field.
Preferably, completion of any financial course such as FRM or CFA.
Proficiency in Excel, SQL, and understanding of an API at an intermediate level.
Demonstrated experience of 3 to 7 years in financial markets or fintech.
Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC).
Ability to comprehend technical concepts.
Competence in querying and extracting data from databases.
Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.
Skills and Capabilities
Meticulous attention to detail.
Demonstrates a commitment to quality and possesses a robust analytical skillset.
Proficient in both verbal and written communication, with strong interpersonal abilities.
Exceptional problem-solving prowess.
Capable of managing substantial amounts of data effectively.
Exhibits autonomy while also thriving in a team environment.
Highly motivated, disciplined, and confident, with a collaborative mindset. Adaptability to changing priorities is essential.
Dedicated to delivering high-quality results consistently.
**Job Location**: Noida, India
About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need

  • R Systems | Programmer Analyst | uttar pradesh

    3 days ago

    uttar pradesh, India R Systems Full time

    About- R Systems International Limited ( )R Systems is a Blackstone portfolio Company founded in 1993, Headquartered at El Dorado Hills, California, United States (USA), and offshore delivery centers located at Noida, Pune and Chennai.R Systems International Limited is listed publically at NSE and BSE with current share price at around RS 500+. It is a...

  • Client Delivery-associate

    3 months ago

    Noida, Uttar Pradesh, India Info Edge Full time

    **About Info Edge** These are exciting times for Info Edge as we continue to grow in all our businesses, and continue to scale newer heights. We are investing across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI) to increase our predictive powers on customer behaviour and continuously optimise...

  • R Systems | Programmer Analyst | noida

    1 week ago

    noida, India R Systems Full time

    About- R Systems International Limited ( ) R Systems is a Blackstone portfolio Company founded in 1993, Headquartered at El Dorado Hills, California, United States (USA), and offshore delivery centers located at Noida, Pune and Chennai. R Systems International Limited is listed publically at NSE and BSE with current share price at around RS 500+. It is a...

  • Customer Support Associate

    3 months ago

    Noida, Uttar Pradesh, India Mosahay associate pvt ltd Full time

    An international voice process **requires the customer service representatives to handle inbound and outbound calls from customers from different countries**. They interact with customers over the phone in various languages and time zones to provide support, address inquiries, and resolve issues. **Job Types**: Full-time, Permanent, Fresher Pay:...

  • Global Client Support Associate

    2 days ago

    Noida, Uttar Pradesh, India CapTalent HR Full time

    Job SummaryWe are seeking a highly skilled Global Client Support Associate to join our team at CapTalent HR. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and the ability to work in a fast-paced environment.About the RoleThe Global Client Support Associate will be responsible for providing exceptional support...

  • Client Relationship Associate

    5 months ago

    Noida, Uttar Pradesh, India Developer's Adda Full time

    **Position: Client Relationship Associate (CRA)** **Location**: A100 Sec 4, Noida (Near Sector 16 metro station) **Experience**: Freshers **Education**: 12th Passed/Graduation Completed **Gender**: Male and Female (Both) **Age**: 18 to 50 **Salary**: ₹15,100k including ESI Card + ₹500 Attendance Bonus + Lucrative Incentives **Position Type**: Full...

  • Client Relationship Associate

    3 months ago

    Noida, Uttar Pradesh, India Developer's Adda Full time

    Profile - Client Relationship Associate (CRA) Qualification - 12th passed/Graduation Completed Experience - Freshers Skills - Excellent communication skills Salary - For Freshers Salary 15,100k including ESI Card + 500 Attendance Bonus + good incentives Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: - Day shift Supplemental Pay: - Performance...

  • Client Relationship Associate

    2 months ago

    Noida, Uttar Pradesh, India Developer's Adda Full time

    NGO calling process Profile - Client Relationship Associate (CRA) Qualification - 12th passed/Graduation Completed Experience - Freshers Skills - Excellent communication skills Location - Sect-4, Noida Near by Sector 16 metro station Salary - For Freshers Salary 15,100k including ESI Card + 500 Attendance Bonus + good incentives Pay: ₹10,000.00 -...

  • Client Relationship Associate

    3 months ago

    Noida, Uttar Pradesh, India Nozomi Enterprises Full time

    **Profile - **Client Relationship Associate (CRA) **Qualification - **12th passed/Graduation Completed **Experience - **Freshers **Skills - **Excellent communication skills **Location - **A100 Sec 4,Noida Near Sector 16 metro station **Salary - For Freshers** Salary 15k including ESI Card + 500 Attendance Bonus + good incentives Application Question(s): -...

  • Client Relationship Associate

    5 days ago

    Noida, Uttar Pradesh, India Creation Deck Full time

    *Urgent Hiring for Noida location* *Company - SmileIndia Trust (NGO Calling)* - Profile - Client Relationship Associate (Sales Profile) - Gender - Female preferred with good comms/ Male with sales experience and comms also welcom - Process - Domestic (Voice sales process) Client relationship associate - Salary - 13k to 15k (Noida sector 4) *(15,100 INR +...

  • Academic Research Associate

    1 week ago

    Noida, Uttar Pradesh, India Prakhar Software Solutions Pvt Ltd Full time

    **We're Hiring: Academic Research Associate** Are you passionate about academia, research, and mentoring? We’re looking for an **Academic Research Associate** to join our team in **Noida** and help international students excel in their academic journey. If you have a strong background in **Python, Java, R, and C++,** and a desire to contribute to...

  • R Systems | Business Analyst

    3 weeks ago

    noida, India R Systems Full time

    About usAt R Systems, we are shaping the future of technology by designing cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. Our product mindset and advanced engineering capabilities in Cloud, Data, AI, and Customer Experience empower us to deliver innovative solutions to key players across the...

  • R Systems | Business Analyst

    3 weeks ago

    noida, India R Systems Full time

    About us At R Systems, we are shaping the future of technology by designing cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. Our product mindset and advanced engineering capabilities in Cloud, Data, AI, and Customer Experience empower us to deliver innovative solutions to key players across the...

  • Internship for Associate Client Wealth

    6 months ago

    Noida, Uttar Pradesh, India NIFM Educational Institutions Full time

    **Salary** **- Stipend 10000 - 15000 **Industry** **- Financial Company **Role/Position** **- Internship for Associate Client Wealth **Keyskills** **- Compensation: The first 3-6 Months will be the Internship period with a Stipend of INR 10,000/Month for graduate students and INR 15000/Month for Post Graduate. After successful completion and depending on...

  • Lead Data Scientist

    2 weeks ago

    uttar pradesh, India R Systems Full time

    About the Company: R Systems is a leading digital product engineering company that designs and builds next-gen products, platforms, and digital experiences empowering clients across various industries to overcome digital barriers, put their customers first, and achieve higher revenues as well as operational efficiency. We constantly innovate and bring fresh...

  • Itil Support Associate

    2 months ago

    Noida, Uttar Pradesh, India NTT DATA Full time

    **Req ID**: 299529 We are currently seeking a ITIL Support Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Oversees, facilitates, and administers ITIL based service support on a 24x7 basis - Management of service delivery processes which may include incident management, problem management, request management, change management,...

  • Business Analyst

    3 weeks ago

    uttar pradesh, India R Systems Full time

    About us At R Systems, we are shaping the future of technology by designing cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. Our product mindset and advanced engineering capabilities in Cloud, Data, AI, and Customer Experience empower us to deliver innovative solutions to key players across the...

  • Business Analyst

    2 weeks ago

    uttar pradesh, India R Systems Full time

    About us At R Systems, we are shaping the future of technology by designing cutting-edge software products, platforms, and digital experiences that drive business growth for our clients. Our product mindset and advanced engineering capabilities in Cloud, Data, AI, and Customer Experience empower us to deliver innovative solutions to key players across the...

  • Process Associate

    3 weeks ago

    Noida, Uttar Pradesh, India Genpact Full time

    Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we...

  • Desktop Support

    2 months ago

    Noida, Uttar Pradesh, India Paytm Full time

    **IT - Desktop Support - Senior Associate** *** **About Us: Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers To merchants, Paytm...