Client Relationship Associate

7 months ago

Noida Uttar Pradesh, India Developer's Adda Full time

**Position: Client Relationship Associate (CRA)**

**Location**: A100 Sec 4, Noida (Near Sector 16 metro station)

**Experience**: Freshers

**Education**: 12th Passed/Graduation Completed

**Gender**: Male and Female (Both)

**Age**: 18 to 50

**Salary**: ₹15,100k including ESI Card + ₹500 Attendance Bonus + Lucrative Incentives

**Position Type**: Full Time

**Communication**: English, Hindi

**Description**:
As a Client Relationship Associate (CRA) at our esteemed establishment, you will play a pivotal role in fostering strong and enduring relationships with our valued clientele. Your responsibilities will encompass a diverse range of tasks aimed at ensuring client satisfaction and loyalty.

**Responsibilities**:

- **Client Engagement**: Proactively engage with clients to understand their needs, address queries, and provide timely solutions.
- **Relationship Management**: Build and maintain strong, trust-based relationships with clients through regular communication and personalized attention.
- **Issue Resolution**: Identify and resolve client issues or concerns promptly and effectively, ensuring a seamless customer experience.
- **Product Knowledge**: Acquire in-depth knowledge of our products and services to effectively educate clients and offer suitable recommendations.
- **Sales Support**: Collaborate with the sales team to facilitate upselling or cross-selling opportunities based on client requirements.
- **Documentation**: Maintain accurate records of client interactions, transactions, and feedback for future reference and analysis.
- **Feedback Collection**: Gather feedback from clients to assess satisfaction levels and identify areas for improvement.
- **Compliance**: Adhere to company policies, procedures, and regulatory guidelines to ensure compliance and mitigate risks.

**Requirements**:

- Minimum 12th passed or Graduation completed from a recognized institution.
- Excellent communication skills in English and Hindi, both verbal and written.
- Strong interpersonal skills with the ability to build rapport and establish credibility with clients.
- Customer-centric approach with a keen focus on delivering exceptional service.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Prior experience in customer service or sales (preferred but not mandatory).

**Skills**:

- Communication: Clear, concise communication skills to effectively interact with clients and colleagues.
- Relationship Building: Ability to develop and nurture long-lasting relationships with clients.
- Problem-Solving: Aptitude for identifying issues and finding practical solutions to address them.
- Adaptability: Flexibility to adapt to evolving business needs and client preferences.
- Teamwork: Collaboration skills to work seamlessly with cross-functional teams towards common goals.
- Attention to Detail: Diligence in maintaining accurate records and ensuring compliance with procedures.

Schedule:

- Fixed shift

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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