Customer Feedback Intern

4 months ago


Mohali Punjab, India Dr. Arora's Clinic Pvt. Ltd. Full time

Job Title: Customer Feedback Intern

Location: Mohali

Working Hours: Monday to Saturday, 10:00 AM to 7:00 PM

Stipend: ₹6,000 - ₹8,000 per month

Perks: Lunch provided

About Us:
Dr. Arora's pvt ltd is dedicated to providing high-quality healthcare services and exceptional patient care. We value our clients' feedback and are constantly looking to improve our services based on their experiences. **We are currently looking for a motivated and detail-oriented intern to join our team to gather and analyse customer feedback**.

**Key Responsibilities**:
**Conduct Feedback Calls**:
1. Reach out to patients or leads who have not taken consultations after initial conversations with the sales team to understand their reasons for opting out.

2. Conduct follow-up calls with clients who have taken consultations but did not proceed with treatment, to gather their feedback.

**Collect Positive Feedback**:
1. Connect with satisfied clients to gather positive feedback and understand the aspects of the service they appreciated most.

**Data Maintenance and Analysis**:
1. Accurately record all feedback data into the designated database or CRM system.

2. Maintain organized records of all interactions and feedback collected.

**Reporting**:
1. Prepare weekly reports summarizing feedback trends and key insights to help the management team improve customer experience.

2. Identify patterns in feedback that indicate areas for improvement or highlight successful aspects of service delivery.

**Requirements**:
1.Currently pursuing or recently completed a degree in Marketing, Business, Psychology, Healthcare Management, or a related field.

2.Excellent communication skills, particularly over the phone.

3.Strong organizational skills and attention to detail.

4.Proficient in Microsoft Office (Excel, Word) and comfortable with data entry.

5.Ability to work independently and manage time effectively.

6.A positive attitude and eagerness to learn.

**Preferred Qualifications**:
2. Prior experience in customer service, telemarketing, or data collection is a plus.

**Why Join Us?**

1. Gain hands-on experience in customer relationship management and data analysis.

2. Develop your communication and interpersonal skills in a professional setting.

3. Be part of a supportive team dedicated to improving patient care and service quality.

4. Opportunity to contribute to real-world decision-making processes.

**Job Types**: Full-time, Internship

**Benefits**:

- Food provided

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 7428388266



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