Voice Process Executive
2 weeks ago
**Responsibilities and Duties**
- Provide customer support via phone calls for international customers, in multiple languages.
- Troubleshoot customer queries and requests.
- Manage customer expectations and ensure customer satisfaction.
- Document customer interactions for review and follow-up.
- Utilize computing and technical expertise to respond to customer inquiries.
- Regularly review customer feedback and take measures to improve customer service.
- Inform customers on the steps to follow to exploit services of the company.
**Requirements and Skills**
- Strong ability to communicate in multiple languages.
- Excellent problem-solving and customer service skills.
- Good working knowledge of computers and telephone systems.
- Patience with customers and ability to handle tough situations.
- Ability to work in shifts including nights, weekends, and holidays.
**Job Types**: Full-time, Fresher, Internship
Contract length: 3 months
Pay: ₹18,032.03 - ₹23,390.20 per month
**Benefits**:
- Commuter assistance
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
**Speak with the employer**
+91
+91 73576 93424
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