IT Support

1 month ago


Kochi, India MADASSERY VENTURES PVTLTD Full time

**Responsibilities**:

- Gofrugal software experience is an advantage
- Telephone Support - ensure that store associate questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved
- is logged in the appropriate tracking system.
- E-mail & Chat Support - answer and complete all assigned messages or contacts; ensure that all store associate questions and issues are addressed in the reply. Properly enter information and resolution in the appropriate tracking system.
- Skill improvement - continually strive to improve the cognitive and technical skills necessary to perform the job. This includes technical competency and proficiency with point of sale technology, as well as associated hardware and operating systems; problem solving ability and verbal and written communication skills.
- Communication - provide feedback on support issues, resolutions or suggestions to immediate department manager. Communicate trends, issues and appropriate solutions to team and management and provide follow up as necessary in a timely manner.
- Maintain departmental productivity standards while exhibiting accuracy in applicable tracking system.
- Other duties as assigned.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (preferred)

Ability to Commute:

- Cochin, Kerala (required)

Ability to Relocate:

- Cochin, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8714607785

Expected Start Date: 01/03/2024



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