Avp-operations

7 months ago

Bengaluru Karnataka, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

**Why join us?**
- Some careers open more doors than others. If you’re looking for a career that will unlock new opportunities, join Securities Services and experience the possibilities. Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
- Securities Services provides an extensive and comprehensive Global Distribution Support and Transfer Agency (GDTA) product suite, underpinned by an established global operating model, servicing over 885,000 investors in 152 countries. The service covers full registrar and distributor support models as well as local client servicing and is targeted towards investment managers, distributors and investors globally with support across different time zones**.**

**The Opportunity**:
To lead and manage a vertical of Securities Services Transfer Agency operations team in Kolkata:

- Management of operational processes to meet or exceed service level requirements
- Accountable for financial planning to achieve cost targets set across Transfer Agency Operations.
- Accountable for continuous process improvement of existing processes and migration of new functions from the country office locations.
- Drive key employee initiatives to promote and position Securities Services the employer of choice.

Manage a team of staff within the Transfer Agency team, providing service across various functions within GDTA Operations, namely, Deal Processing, Investor Registration and Maintenance, Corporate Action, Reconciliations, Cash processing and Settlements to Transfer Agency clients. The service covers all types of investment vehicles i.e. unit trusts, life and pension funds, investment trusts, hedged funds, Private assets and OEICs. The job holder will have responsibility for working closely with their colleagues in the other sites to ensure that we have the requisite level of oversight and that the staff in these sites receive the requisite support to allow us to meet our client deliverables. The role will demand full cooperation and interaction with Country office investor services/front office teams, as well as client management and business development. This involves ensuring that all deliverables agreed in client service level documents are delivered against plan.

**What you’ll do**:

- This role operates in a highly time critical environment and is required to be fully involved in oversight of activities relating to transfer agency functions with focus on below listed responsibility areas:

- Principal Accountabilities: Key activities and Decision making area

**Service Delivery & Risk Management**
- Maintain and enhance the reputation of Securities Services for service delivery through effective and continual inter-action with key clients, technical input and feedback, deployment and co-ordination of all staff involved in the delivery of client service
- Ensure that all services provided to clients are appropriately positioned and executed and follow up with operational departments where the service levels do not meet expectations
- Proactive risk management - identify and prioritize MSIIs (Management Self-Identified issues, Top and Emerging Risk) for the department and ensure remedial action taken to address areas of risk within the operation.
- Mitigate risk through efficient usage of Technology i.e. strategic solutions, review technology developments, identify areas of risk and ensure appropriate focus on mitigating such areas.
- Risk governance - ensure procedures, operational guides and other internal supporting documentation are up to date.
- Ownership for capacity reporting including monthly reporting on progress to AOP headcount, WFP and FRP.
- Management planning - ensure robust MIS in place to allow for review of departmental performance, trend analysis, knowledge sharing etc.
- People management - build action plans to reduce key man risk, through targeted upskilling and cross training programs.
- Training requirements - identify training needs and work closely with Business Training team to ensure

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