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IT Support Executive
3 weeks ago
**Position Title**: IT Support Executive
**Department**: Information Technology
**Reports To**: Director
**Location**: Borivali West
**Employment Type**: Full-Time
**About the Company**:
Global Advertisers Pvt Ltd is a leading advertising company dedicated to providing innovative solutions and exceptional service to our clients. We are looking for a dedicated IT Support Executive to join our dynamic team and help maintain our high standards of technological support and customer service.
**Job Overview**:
Key Responsibilities
**Technical Support**:
- Provide first-line support for IT-related queries and issues.
- Diagnose and resolve hardware, software, and network problems.
- Assist users with the installation, configuration, and ongoing usability of desktops, laptops, peripheral equipment, and software.
- Monitor CCTV cameras, identify blind spots and maintenance of the same.
**System Maintenance**:
- Perform regular maintenance and updates to ensure the health and security of systems.
- Manage user accounts, permissions, and access rights in various systems.
- Monitor and maintain computer systems, cctv systems and networks to ensure optimal performance.
**Incident Management**:
- Record and manage incidents and service requests in the IT helpdesk system.
- Ensure timely resolution of issues in accordance with service level agreements (SLAs).
- Escalate complex problems to senior IT staff or external vendors as necessary.
**User Training and Support**:
- Develop and maintain user guides and documentation.
- Provide advice and guidance to users on IT best practices and security.
**Project Participation**:
- Participate in IT projects and initiatives, providing technical input and support.
- Assist with the implementation of new technologies and systems.
- Collaborate with other departments to understand their IT needs and provide appropriate solutions.
**Security and Compliance**:
- Ensure adherence to IT policies and procedures.
- Assist with the implementation of security measures to protect data, software, and hardware.
- Conduct regular audits and updates to maintain compliance with relevant regulations and standards.
**Asset Management**:
- Maintain an inventory of IT equipment and software licenses.
- Manage the lifecycle of hardware and software assets, including procurement, deployment, and disposal.
**Qualifications**:
**Education and Experience**:
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 2-3 years of experience in an IT support role.
**Technical Skills**:
- Proficiency with Windows and Mac operating systems.
- Experience with network troubleshooting and support.
- Knowledge of office productivity software, such as Microsoft Office Suite and Google Workspace.
- Understanding of basic cybersecurity principles and practices.
**Soft Skills**:
- Excellent problem-solving and analytical skills.
- Strong customer service orientation.
- Ability to communicate technical information to non-technical users clearly and effectively.
- Good organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Working Conditions
- Office environment with occasional requirements to work outside regular business hours.
- May require lifting and transporting of moderately heavy objects, such as computers and peripherals.
**Application Process**:
Pay: ₹300,000.00 - ₹420,000.00 per year
**Benefits**:
- Health insurance
- Paid time off
Shift:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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