Instructional Designer

2 months ago

Noida, India Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start** Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Engage / collaborate with appropriate stakeholders and SMEs needed to identify business needs, performance goals and gaps
- Conduct task analysis / research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels
- Develop approach to evaluate achievement of learning objectives (e.g., learning assessments)
- Develop project plans for design / development of identified solutions
- Develop maintenance plan for training solutions to ensure ongoing applicability / effectiveness of training
- Develop appropriate learning activities based on training designs and learning objectives
- Develop Storyboards and visualize concepts
- Leverage / modify existing training solutions to meet current needs
- Conduct Train-the-Trainer sessions to prepare trainers for delivery of training solutions and ensure / validate trainer readiness
- Conduct training pilots to identify specific issues that needed to be addressed prior to delivery
- Monitor and analyze training metrics / data / trends, and identify areas needing attention to enhance learning effectiveness
- Conduct updates / debriefs as necessary with appropriate stakeholders to communicate training experiences / effectiveness, based on available feedback and data
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**Required Qualifications**:

- Equivalent bachelor’s degree combined with work experience
- 3 - 5 years of experience in designing and developing learning programs
- Experience with designing and developing online learning solutions, both synchronous and asynchronous
- Knowledge of current trends and technology to support online learning including tools such as Captivate, Articulate, Story line and others
- Familiarity with health care or operations, specifically in call center and processing
- Proficient computer skills including MS Word and PowerPoint
- Intermediate skills with MS Excel and Visio
- Proven solid analytical skills, attention to detail, problem-solving and fact-based decision-making abilities
- Proven strategic thinking abilities and an enterprise-wide perspective
- Proven results-oriented individual with strong influencing, problem solving and negotiation skills
- Proven solid group facilitation and presentation skills
- Demonstrated ability to collaborate with individuals and teams

**Preferred Qualifications**:

- Post-graduation degree in instruction design
- M.Ed. (Major in Educational leadership/Digital Learning/Design Technology)
- At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._

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