Security Delivery Specalist-iam-cyberark

2 months ago

Mumbai Maharashtra, India IBM Full time

Introduction

Your Role and Responsibilities

The CyberArk Operation Support Team Lead is a pivotal role responsible for overseeing and managing the day-to-day operations of the CyberArk environment.

This position involves leading a team of support professionals, ensuring the availability, performance, and security of CyberArk solutions, and collaborating with cross-functional teams to deliver efficient privileged access management.

Key Responsibilities:

- Team Leadership: Supervise and mentor a team of CyberArk support professionals, fostering collaboration and skill development.
- Operational Management: Oversee the operational aspects of CyberArk solutions, ensuring 24/7 availability, scalability, and optimal performance.
- Incident Management: Lead the resolution of CyberArk-related incidents and problems, coordinating with technical teams and stakeholders to ensure timely and effective solutions.
- Security Enhancement: Collaborate with the security team to implement and enhance security controls, policies, and procedures for privileged access management.
- Performance Monitoring: Monitor system performance, conduct regular health checks, and proactively identify and address potential performance bottlenecks.
- Patch and Upgrade Management: Plan and execute system upgrades, patches, and enhancements, ensuring mínimal disruption to ongoing operations.
- Documentation: Maintain thorough documentation of configurations, processes, and procedures related to CyberArk operations.
- Vendor Management: Coordinate with CyberArk vendors for support, troubleshooting, and escalations to ensure timely issue resolution.
- Continuous Improvement: Drive continuous improvement initiatives to enhance the effectiveness and efficiency of CyberArk operations.
- Reporting: Generate regular reports on system performance, incident management, and operational metrics for management review. Willing to work in 24/7 operations and project support activities

Required Technical and Professional Expertise
- Proven experience in CyberArk operations and support, with a minimum of 4+years of hands-on experience.
- Professional certifications such as CyberArk Certified Trustee (CCT) or Certified Delivery Engineer (CDE).
- Strong knowledge of privileged access management concepts and CyberArk technologies.
- Experience in organizations control, monitor, and secure privileged access across their IT infrastructure.
- Good Exposure in endpoint Analytics capabilities to identify unusual or suspicious activities related to privileged access.

Preferred Technical and Professional Expertise
- Leadership skills with the ability to guide and mentor a team effectively.
- Problem-solving aptitude with a proactive approach to resolving technical challenges.
- Strong communication skills for effective collaboration with cross-functional teams.
- Detail-oriented mindset with a commitment to maintaining high standards.
- Adaptability to changing requirements and a willingness to stay updated on emerging technologies

About Business UnitIBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

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