Salesforce Release and System Trainer

2 weeks ago

Noida, India Monotype Full time

Brands constantly seek to achieve deeper appeal and connection with their target audience and customers. They express themselves in unique ways, in ways that are meaningful, attractive, and compelling to their audience. Fonts play a key role in this and are central to every brand’s visual identity and expression.

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work®. It is based in NOIDA, Sector 125 (Delhi/NCR). The focus of this fast-growing center spans Market Research, Research in areas of Artificial Intelligence and Machine learning, Product Management, Product Development, Product Marketing, Revenue Marketing, Customer Success and Enterprise Business Solutions.

What you’ll be doing:

- Developing Salesforce training and certification program as well as communication strategy for new and established implementations.
- Use the Brainshark Sales Enablement tool to deliver Salesforce training content. - Ensure sales managers are properly trained to support and teach their teams to use Salesforce.
- Create, manage, and deliver Salesforce virtual training, communications and documentation to sales for onboarding and continual learning purposes (video, PDF, live screen share, etc.)
- Participate in multiple implementation projects and collaborate with peers to ensure adoption.
- Provide an update on Salesforce release roadmap.
- Conduct service roll-out planning and communication with sales enablement, sales operations, and sales leadership team.
- Support sales in understanding the platform and changes, including contract process.
- Being a main point-of-contact for sellers having Salesforce and contracts issues, helping to resolve their questions/issues within the SLA established
- Manage assigned aspects of end-to-end release process for sales systems
- Manage the release for implementation for Salesforce and connected systems.
- Document outstanding known errors and workarounds. - Manage reports on release progress and service-level agreements (SLAs).
- Ensure Salesforce content and training are up to date consistently.
- Works proactively for task prioritization, resolving issues and escalations raised by sellers globally. - Participates in reviews of plans associated with project execution. - Ensure teams follow the company’s established policies and procedures.
- Flexible and adaptable to work in UK/US time zones as and when needed.

What we’re looking for:

- 2-3 years of training experience creating content and documenting process to distribute globally (desired). Including creating video content with voice over.
- 2+ years’ Salesforce admin experience. Lightning required, Classic a plus.
- 2+ years' experience training and supporting contract process desired.
- 2+ years' experience working with Agile development processes and working within Jira.
- Bachelor's degree required.
- Experience with Brainshark a plus.
- Salesforce admin certification a plus.
- Business analysis skills to understand the business problem and highlight issues found.
- Strong communication, technical and virtual collaboration skills are a must.

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability.

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