Officer

1 month ago


Ludhiana, India TATA Capital Full time

Core Responsibilities
- Handle the Operations related activities of the mortgage portfolio including repayment schedule regeneration post receipt from escrow accounts.
- Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant
- Handling MIS Reports publishing and ensuring net of TDS activities
- Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
- Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT
- Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
- Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
- Conduct impact analysis and accordingly update systems after approval from the business team
- Release communication about rate increase or decrease to customer and update the web-portal system accordingly.
- Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.
- Ensure compliance to all Audit / NHB/ IRB regulations.



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