Customer Support Executive
3 months ago
Roles & Responsibilities:
- Handling inquiries / complaints from customers, targeting the satisfactory closure.
- Developing relationship with premium clients, thus enhancing the business.
- Providing help and advice to customers using the organization’s product or services.
- Revert to the clients thus confirming the service.
- Collaborate with the senior management team to develop a strategic and tactical plan to achieve the desired revenue targets.
- Complaint management.
- Finding ways to measure customer Satisfaction and improve services
- Response Time: Cases should be handled with in the defined TAT.
- Keeping accurate records of discussions or correspondence with the clients / Customers.
Key skills:
- Strong negotiation and influencing skills.
- The ability of communicate confidently - both through speaking and writing.
- A level of creativity when it comes to thinking of new sales opportunities.
- Good hand on MS-office.
- Good in analysis data trend.
**Job Types**: Permanent, Full-time
**Salary**: ₹20,000.00 - ₹30,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- Hindi (required)
- English (required)
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