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Customer Support Executive
3 weeks ago
We are seeking a motivated and customer-focused individual to join our team Infimobile as a Customer Support Executive.
As a Customer Support Executive, you will be responsible for providing exceptional assistance to our customers, addressing their inquiries, resolving issues, and ensuring a positive customer experience. This is a full time role in the US Customer Support role.
**Key Responsibilities**
- Listen actively to understand customers' needs, concerns, and feedback.
- Provide accurate and relevant information to customers, addressing their questions and concerns effectively.
- Maintain detailed records of customer interactions, issues, and solutions in the company's CRM system.
- Generate regular reports on customer inquiries, issues, and resolutions for management review.
- Maintain a high standard of customer service, adhering to company policies and guidelines.
- Strive to meet and exceed customer satisfaction and service level targets.
**Qualifications**:
- 10 + 2 or Undergraduate
- Min 2 years of experience in a customer service or support role.
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to remain patient, empathetic, and courteous when dealing with challenging situations.
- Familiarity with CRM software and ticketing systems is a plus.
- Ability to adapt and learn quickly in a fast-paced environment.
**Work Mode**
- Full Time
- Hybrid Work Mode
- Flexible Working Hours
**Preferred Experience**:
- Work Experience with US Clients.
**Benefits**:
- Free Cafeteria
- Cab Facility
- Incentives are provided
**Salary**: From ₹30,000.00 per month
**Benefits**:
- Flexible schedule
- Food provided
- Health insurance
- Paid sick time
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 2 years (required)
**Language**:
- English (required)
Ability to Relocate:
- Hyderabad, Telangana 500081: Relocate before starting work (required)
Work Location: In person
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