Call Centre Agent
3 months ago
Handling calls: Answering inbound and outbound calls in a timely manner, and following communication scripts while speaking to customers
- Identifying customer needs: Researching issues, resolving complaints, and providing solutions
- Building relationships: Upselling products and services, and building sustainable customer relationships
- Following up: Following up on customer calls to ensure satisfaction, and escalating issues with management when necessary
- Proactively reaching out: Reaching out to prospects and customers to generate new sales opportunities
- Maintaining records: Organizing conversation records and maintaining member records
- Improving performance: Attending training sessions to stay up to date on company products, services, and policies, and recommending improvements for systems and processes
**Experience**:
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Fluent English (required)
Work Location: In person
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