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Call Centre Executive

1 month ago


Nashik Maharashtra, India Ace Consultants Full time

WE ARE HIRING

Job designation:

- Call Centre Executive

Job location:

- Nashik

**Salary**:

- 15,000-25,000

**Experience**:

- Total experience:

- 3 years of experience in a customer service or call center role.
- Minimum experience:

- 1 years experience in a customer service

Education:

- High school diploma or equivalent

Skillset:

- Good communication skills
- Proficiency with MS Office
- Proficiency in using call center software and CRM systems.

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Profile Introduction**:
As a Call Centre Executive, you will be the first point of contact for customers seeking assistance or information. Your role is pivotal in delivering exceptional customer service, resolving inquiries efficiently, and ensuring customer satisfaction. This position requires excellent communication skills, problem-solving abilities, and a customer-centric approach.

**Responsibilities**:

- Providing accurate information and assistance to customers regarding products, services, and company policies.
- Resolving customer complaints and concerns effectively and efficiently.
- Processing orders, cancellations, and returns as per company guidelines.
- Maintaining a high level of professionalism and empathy in all customer interactions.
- Documenting all customer interactions and transactions accurately in the system.
- Collaborating with other team members and departments to ensure seamless customer support.
- Adhering to call center protocols and performance metrics such as average handling time and first-call resolution.

**Requirements**:

- Excellent verbal and written communication skills.
- Strong interpersonal skills and ability to handle diverse customer personalities.
- Proficiency in using call center software and CRM systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Problem-solving skills and ability to think on your feet.
- Patience and empathy in dealing with customer concerns.
- Flexibility to work in rotating shifts, including evenings, weekends, and holidays.

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**

+91 8600149039