Call Centre Agent
2 weeks ago
Call Centre Agent - Fresher
Job description
Qualifications and Skills
Excellent communication skills (Mandatory skill)
Effective customer service capabilities (Mandatory skill)
Strong problem-solving abilities (Mandatory skill)
Proficiency in active listening to understand customer needs quickly
Efficient time management to handle multiple tasks
Adaptability to various customer scenarios and company processes
Patience in dealing with different types of customer interactions
Basic computer proficiency to navigate customer service software
Roles and Responsibilities
Answer incoming customer inquiries in a timely and accurate manner
Provide quality customer service by resolving issues effectively
Document and update customer information according to company guidelines
Handle customer complaints and provide appropriate solutions
Follow communication procedures, guidelines, and policies
Maintain a positive and professional attitude towards customers
Collaborate with other teams to ensure customer satisfaction
Keep records of customer interactions, process customer accounts, and file necessary documents
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,859.92 - ₹25,510.83 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)
**Language**:
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 7903809796
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