Telecalling Supervisor

2 weeks ago

Gurgaon Sector Gurugram Haryana, India Cloud Certitude Full time

**Roles & Responsibilities**:

- Supervise and lead a team of telecallers, providing guidance, support, and motivation to ensure individual and team targets are met.
- Conduct regular training sessions to enhance the skills and performance of telecallers. Provide constructive feedback and coaching to improve call quality and efficiency.
- Set targets for the telecalling team and track progress towards goals. Develop action plans to address any gaps and ensure targets are consistently met or exceeded.
- Collaborate with other departments, such as sales, marketing, and customer support, to align telecalling activities with organizational objectives and strategies.
- Ensure a high level of customer satisfaction through professional and courteous communication.

**Qualifications**:

- Minimum of 3 years of experience in telecalling or a related field, with at least 1 year in a supervisory or team leadership role.
- Proven track record of meeting or exceeding targets in a telecalling environment.
- Excellent communication and interpersonal skills, with the ability to coach, motivate, and inspire team members.
- Strong organizational and time management abilities, with a keen attention to detail.
- Proficiency in using telecalling software, CRM systems, and Microsoft Office Suite.

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹40,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

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