Customer Service Executive

2 months ago


Kandivali Mumbai Maharashtra, India LEAP India Pvt Ltd Full time

**JOB DESCRIPTION**

**Unique role**

Customer Relations Executive

**Department**

Contact Centre

**Qualification**

Graduate

**Min. Relevant Experience **

2 - 3 Years

**Location**

Mumbai

**Reporting to**

Customer Service - Manager
- (* Individual with prior experience in Customer service or call centres - Preferable)_
- **Job Purpose**

To ensure that the entire customer service process runs smoothly to satisfy customer expectations as well as the needs of the business
- **Key Responsibilities Areas**

**Responsibility**

**Supporting Action**
- To Warehouse location Active/Inactive & SPOC
- Docking capacity update & preferred inward time slot
- Update repair qty and categorize the repair
- Client location update
- Client SPOC update
- Feedback from the customer in terms of quality and timely delivery
- Rapport building/Client relationship
- Internal coordination for delivery of products whether in batches or in full?
- Internal coordination for delivery of products whether in batches or in full?
- Service requirement for working MHE - POC (once in a week)
- Repairable condition of non-working MHE - POC (once in a week)
- Reminding service SLA to TARON team
- Inventory update - POC (once in a week)
- Feedback Calls - Cx (every 2 weeks)

**Report and Analytics**
- To create different reports as per the business requirements e.g. Sales Order V/s Dispatch Report, MTD (Month to Date) Report daily
- To create the implementation report weekly for newly onboarded customers
- To conduct daily data analysis for allocation and return
- To prepare the Ad-hoc reports and provide them to the different departments within the company as per requirement

**Customer Database Management**
- To make sure the customer database is correctly segmented (SAP/CRM) daily
- To manage the Master - Clean Up Periodically

**Support Role**
- To handle the needs/queries of sales representatives and customers in terms of providing accurate data
- **Required Skills and Abilities**:

- Attention to detail
- Communication and Interpersonal skills
- Knowledge of SAP (Added Advantage)
- Ability to multi-task, prioritize, and manage time effectively
- Complete knowledge of MS - Excel (Advanced), Word, and PowerPoint
- **Job Dimensions**:

- 100% Inventory Accuracy Management & POD Management
- **Job Context (Major Challenge)**:

- The job involves being proactive and vigilant for the job because there is a lot of pressure to process a lot of orders efficiently each day.
- The job involves no traveling.
- **Interface**

(Major External and Internal Interaction)

**External**

**Internal (Department)**
- Clients
- Warehouse
- TARON team

**Salary**: ₹11,062.37 - ₹30,661.81 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Kandivali, Mumbai, Maharashtra (required)

Ability to Relocate:

- Kandivali, Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 8097544871



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