Customer Service Executive
2 weeks ago
**Role : Customer Success Executive**
**Education**:Any Graduate/BMS/BBA/MBA
**Industry**:Transportation/Airlines/Travel/ Customer Care Services/ Survey Companies
**Experience**: 0-1 years
**Location**:Vashi Navi Mumbai
**Role & Responsibility**:
- Create enduring business relationships with your customers
- Handle escalations, customer communications, and inquiries.
- Respond quickly to consumer concerns and grievances
- Enhance quality metrics and client support
- Daily oversee the customer service team and create improvement initiatives.
- Prioritize customer satisfaction and provide reports on consumer queries and solutions.
- Determine the needs and desires of your customers.
- Create strategies to meet the unique demands of your customers.
- Give customers outstanding customer service.
- Get input from clients to make sure they are satisfied with the services provided.
- To provide prompt services, organize with internal functional units and do follow-ups.
- As assigned by management, handle additional job responsibilities.
**Skills: -**
- Strong negotiation and influencing skills
- The ability to communicate confidently - both through speaking and writing - with colleagues and
- clients from all levels of an organization
- Self-motivation
- A level of creativity when it comes to thinking of new sales opportunities
- Resilience
- The ability to research and keep on top of developments in the industry (an interest in the industry
- will help)
- Commercial awareness
**Please contact -
+91 9537017686 or Whatsaap your resume**
Thanks,
Rikshita
Pay: ₹15,000.00 - ₹30,000.00 per month
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
**Language**:
- English (required)
- Hindi (preferred)
Work Location: In person
Expected Start Date: 01/04/2024
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