International Customer Service

4 weeks ago


Thane, India Hindustan Recruitment Service Full time
Job Title: Collections Specialist (USProcess)JobDescription:Overview:Weare seeking highly motivated and experienced professionals to joinour team as Collections Specialists for our US Collection Process.The ideal candidates should have a strong background inInternational BPO and International Sales demonstrating a proventrack record of success in debt recovery and customerservice.Responsibilities:
  • DebtRecovery:
  • Contact customers with delinquentaccounts through outbound calls and other communicationchannels.
  • Negotiate and establish repaymentplans based on customers financialsituations.
  • Utilize effective communication andpersuasion techniques to recover outstandingdebts.
  • CustomerService:
  • Provide exceptional customer serviceby addressing inquiries and concerns regarding overduepayments.
  • Work collaboratively with customersto find mutually beneficial solutions to resolve outstandingdebts.
  • Maintain a professional and positivedemeanor while dealing with challengingsituations.
  • Documentation andReporting:
  • Accurately document all interactionswith customers including payment arrangements andcommitments.
  • Generate and analyze reportsrelated to collections performance and provide regular updates tothe managementteam.
  • Compliance:
  • Ensurecompliance with all relevant laws and regulations governing debtcollection practices.
  • Stay informed aboutindustry best practices and updates in debt collectionlaws.
  • TeamCollaboration:
  • Collaborate with team membersand other departments to share insights and strategies forimproving collection efficiency.
  • Participate inteam meetings and training sessions to enhance skills andknowledge.
Qualifications:
  • PriorExperience:
  • Minimum of 1 years of experience inInternational BPO and InternationalSales.
  • Proven track record in debt recovery andachieving collection targets.
  • CommunicationSkills:
  • Excellent verbal and writtencommunication skills in English.
  • Ability toeffectively communicate with customers and internalteams.
  • NegotiationSkills:
  • Strong negotiation and persuasionskills to reach mutually agreeablesolutions.
  • AnalyticalSkills:
  • Ability to analyze customer situationsand develop appropriate strategies for debtrecovery.
  • TechnologyProficiency:
  • Familiarity with CRM software andother tools used in the collectionsprocess.
  • Adaptability:
  • Abilityto adapt to changes in processes procedures and industryregulations.
Education:
  • Bachelorsdegreepreferred.
Benefits:
  • Competitivesalary
  • Performancebasedincentives
  • Healthinsurance
  • Professional developmentopportunities
If you are aresultsdriven professional with a background in International BPOand International Sales and you thrive in a challenging and dynamicwork environment we invite you to apply for this excitingopportunity. Join our team and be a key player in helping usachieve our collection goals while providing exceptional customerservice.

customerservice,international sales,bpo,debtcollection



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