Phone Banking Officer
4 weeks ago
**About Axis Phones**:
- Axis Phones engages with Axis Banks Customers (OTB) and prospects (NTB)
- Provide a seamless experience to customers.
- Fulfilling their service requirements
- Provide financial solutions via cross-sell and upsell.
- Supports sales and operations teams in the day-to-day improvement of transactions.
- Keeps a check on any malpractices and defines actions based on severity of incidents.
- The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
**About the Role**:
**AXIS Phone Banking Officer**
The Axis Phones Officer role is focused on rendering services to Axis Bank customers and ensuring satisfactory, first-time resolution is provided for all customer queries.
To be successful at this role the incumbent needs to be the best for our customers by ensuring process efficiency and cross-sell / upsell set products.
**Process**:Voice Process / Inbound Calls / approx. 80-100 calls per day (WORK FROM OFFICE)
**Job Type**:Full Time
**Industry**: Banking
**Location**: - Noida (NCR)
**Shift Timing**: This role is rotational shift and week offs - 24/7 rotational shifts.
Work hours for Women: - 6:30 am to 9:30 Pm (rotational shifts)
2 days week off on rotational basis.
Week offs Any Random 2 days off / No Fixed Consecutive Offs
**Key Responsibilities**:
- Solving customers’ queries / problems
- Delivering service with courtesy and accuracy
- Adhering to product and process requirements, with nil errors
- Escalating customer issues to the right internal stakeholders
Effectively resolving customer complaints with excellent customer satisfaction scores
- Complying to service and sales guidelines
- Achieving Call Quality targets
- Cross-sell / upsell set products like Loans and mortgages.
**Qualifications**:
- Graduate or Postgraduate from a recognized institution (see eligibility below).
- 0-2 years relevant role in voice customer service.
- Please ensure there is no gap in studies/ no back logs.
- Open to work in shifts (rotational)
**Role Proficiencies**:
- Proficiency in systems related to Banking transactions and services.
- Good communication skills in both English and local language.
- Excellent lead generation and conversion skill.
- Ability to handle pressure and meet deadlines.
- Ability to successfully work as a part of a team.
- High sales orientation to meet the sales targets consistently.
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹33,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Morning shift
- Weekend availability
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 03/11/2023
Expected Start Date: 05/12/2023
-
Phone Banking Officer
6 days ago
Noida, India QWEEN NETWORK LLP Full timeWe are hiring Phone Banking officer in Noida. Assistant Manager - 4lpa - Fresher with Post Graduates/Engineering Graduates, and Graduates with 2+ year of experience Please ensure no gap in studies/ no back logs. Open to work in shifts as in days/noon/night.It will be rotational. HAS TO BE A GRADUATE Urgently Hiring for (Job Description Attached): -...
-
Phone Banking Officer
5 days ago
Noida, India REKRUT INDIA PRIVATE LIMITED Full time**Job Designation**: Phone Banking Officer **Job Grade**: Assistant Manager-M1 **Job Locations**: Noida **This is** "Contact Centre Branch" (Non-Branch Banking) based Job, Completely In-house / Office-based profile. - Must be excellent communication skills Verbal & Written. - Good listening skills and strong communication abilities. - Flexible to get...
-
Phone Banking Officer
3 days ago
Noida, India REKRUT INDIA PRIVATE LIMITED Full timeJob Description: Phone banking / CCE Must be excellent communication skills Verbal & Written. Good listening skills and strong communication abilities. Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts. To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to...
-
Phone Banking Executive
3 days ago
Noida, India Miles Ahead 91 Consultants Full time**Rotational work & Week Off between 8AM to 11PM shift.** - **Experience: - 0- 4 years**: - **Age should be max 25years.**: - **Gender Preference: male**: - Handle inbound **Video calls** of the customers to complete the **full KYC**. - Verify the details submitted by the customer while opening the account and Documents submitted are matching. - Ensure...
-
Manager-Project Support Office
2 weeks ago
Noida, India Sopra Banking Software Full timeJob DescriptionHow would you shape finance?Sopra Banking software has an opportunity for a Manager-Project Support Office (Salesforce) in our C&G RevOps team at Noida location.Be part of one of the world’s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find your...
-
Manager-Project Support Office
2 weeks ago
noida, India Sopra Banking Software Full timeJob DescriptionHow would you shape finance? Sopra Banking software has an opportunity for a Manager-Project Support Office (Salesforce) in our C&G RevOps team at Noida location. Be part of one of the world’s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find...
-
Office Assistant
4 weeks ago
Noida, India LIO M Consulting Pvt. Ltd. Full time**Assistant To Managing Director** - Job Description_ - Performing office responsibilities such as bank deposit, electricity/ municipal bill payments, replenishing office supply - Procurement and communication with suppliers of raw material and goods on behalf of the MD and team members and maintaining record of the communication - Maintain an organized...
-
Manager-Project Support Office
2 weeks ago
noida, India Sopra Banking Software Full timeJob DescriptionHow would you shape finance? Sopra Banking software has an opportunity for a Manager-Project Support Office (Salesforce) in our C&G RevOps team at Noida location. Be part of one of the world’s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find...
-
Manager-Project Support Office
2 weeks ago
Noida, India Sopra Banking Software Full timeJob DescriptionHow would you shape finance?Sopra Banking software has an opportunity for a Manager-Project Support Office (Salesforce) in our C&G RevOps team at Noida location.Be part of one of the world’s fastest growing fintechs. Design the future of finance together with 5,000+ industry experts. Create your own tailor-made fintech career, and find your...
-
Receptionist - Banking
1 week ago
Noida, Uttar Pradesh, India Helpmate solution Full time**Job Title: Female Receptionist (Data Maintenance)** **Location**: Noida Sector 63 **Salary Range**: ₹14,000 - ₹17,000 per month **Experience**: 6 months - 2 years **Company Overview**: We are a dynamic firm specializing in financial products such as mutual funds and other banking solutions. With a commitment to excellence and client satisfaction,...
-
Branch Operation Officer
4 weeks ago
Greater Noida, India Ujjivan Small Finance Bank Full time**Branch Operation Officer (Branch Banking) 2399-Greater Noida**: North 2399-Greater Noida, Noida, Uttar Pradesh, India - Department- NORTH BUSINESS- Job posted on- May 03, 2024- Employee Type- Permanent- Experience range (Years)- 0 - N.A.**Group Company**: Ujjivan Small Finance Bank **Designation**: Branch Operation Officer (UB-BB-SB-BOO), Branch Operation...
-
Cluster Sales Manager
2 months ago
noida, India Tata AIA Life Insurance Full timeA. Position Overview Cluster Manager Department IDFC First Level/ Band Manager - 401 Role Summary : -Liase with Bank’sRegional officers and Zonal Officers and ensure alignment on Life InsuranceBusiness -Visit zones andregions - interact with Zonal Officers, Cluster Officers and Bank branchmanagers -Guide and...
-
Opening for Banking Process/ Noida/upto 7lpa
1 month ago
Noida, India BSL Consulting Full timeOpening For Banking Process/ Noida/Upto 7LPA - From 2 to 7 year(s) of experience ₹ 3-7 Lacs P.A. - Noida, Ghaziabad, Delhi / NCR!!! CAPTIVE UNIT !! Opening for international voice process **Only Graduate with min 2 yr international Customer Service Experience required** 5 Days working + cabs + 24*7 shift SAL - 6.5LPA EXCELLENT COM SKILLS...
-
Opening for Banking Process/ Noida/upto 7lpa
2 months ago
Noida, India BSL Consulting Full timeOpening For Banking Process/ Noida/Upto 7LPA - From 2 to 7 year(s) of experience ₹ 3-7 Lacs P.A. - Noida, Ghaziabad, Delhi / NCR!!! CAPTIVE UNIT !! Opening for international voice process **Only Graduate with min 2 yr international Customer Service Experience required** 5 Days working + cabs + 24*7 shift SAL - 6.5LPA EXCELLENT COM SKILLS...
-
Hindi Voice Process Call Center Banking
1 month ago
Noida, India Himanshu Ruloans Distribution Pvt Ltd Full time**Company Name - Ruloans Distribution Services Pvt Ltd** **Job Location - Noida Sec 3** **Profile - Sbi Bank Credit Card Sales** **Salary for Freshers - 12k Fixed Salary** Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic...
-
Relationship Officer
4 weeks ago
Noida, India Hirva HR Solutions Full time**Post: Relationship officer** - Handling existing and new bank customers of our banking partners - Generate a Lead of prospective customers from employees of the bank - Build a relationship with managers and officers of our channel partners - Provide pre and post-sales support to customers and employees of partners - Help your team to close the leads into...
-
Gs & Ga Faculty (Bank & Ssc)
1 month ago
Noida, India Plutus Academy Full timeFaculty of **General Awareness** (ECONOMICS, POLITY, BANKING AWARENESS) for **Banking / SSC**. - We are hiring **GS & GA Faculty for BANK/SSC Coaching Institute**. - _**Must have teaching experience of 3-4 years.**_ - **Ready to work from the office.**: - **Must have hands-on experience in teaching banking & SSC aspirants.**: - **Must be a Graduate/Post...
-
Virtual Care Officer
1 month ago
Noida, India RNRINFO SERVICES PVT. LTD. Full time**Hiring for one of the leading banks.** This is inbound process. Customer Interaction & Query/Complaints Management. **Role: Customer Retention - Voice / Blended** **Industry Type: Banking** **Department: Customer Success,** **Service & Operations** **Employment Type: Full Time, Permanent** **Role Category: Voice / Blended** Education **UG: Any...
-
Hindi Calling Executive Banking Process
2 months ago
Noida, India Credit Ruloans Pvt Ltd Full time**Noida Sec 3** **BANKING & Finance Produces** **Fixed Salary** Tele-Caller/Call Centre Executive Job requirements: - 1. Excellent communication skills (English Not Compulsory) 2. No Language Barrier 3. Immediately available to join 4. Basic knowledge of Internet 5. Handle Customer Grievances Responsibilities: - Make cold calls to customer handle...
-
Admin Executive/office Administration
1 month ago
Noida, India Arctic Invent Full time**Job Information**: Industry **Technology** *** Work Experience **1-3 years** *** Salary **2.5** *** City **Noida Sector 2, Uttar Pradesh** *** State/Province **Uttar Pradesh** *** Country **India** *** Zip/Postal Code **201301** Take and place orders for office supplies, and deliver them to the proper departments. Maintain routine clerical...