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Phone Banking Officer

1 month ago

Noida, India REKRUT INDIA PRIVATE LIMITED Full time

**Job Designation**: Phone Banking Officer

**Job Grade**: Assistant Manager-M1
**Job Locations**: Noida

**This is** "Contact Centre Branch" (Non-Branch Banking) based Job,

Completely In-house / Office-based profile.
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- Adherence to Information Security norms & quality process norms.
- To be aware of and comply with any updates about the process.
- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

**Shifts Timings & Offs**:
**=> Shift Timing
- **This is 24x7 based rotational shift, Should be comfortable to work in night shift also.

**=>** **Weekly 5** days of working and any of 9 Hours Shifts can be offered.
**=>** **For Females**:Any of 9 Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).
**=>** **Two Weekly offs **Two rotational weeks off (You may need to work on Sundays and Holidays as well).
- Must be excellent communication skills Verbal & Written.
- Good listening skills and strong communication abilities.
- Flexible to get scattered 8 Week Offs in a month with 9 hours with late evening and night shifts.
- Age should be 20-32 years only.
- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
- Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers.

**Salary Package**:

- Annual CTC of Rs.2.50 to 3.75 Lac per annum plus performance based high Incentives.
- Plus PF, Gratuity and Mediclaim & Insurance cover (as per policy).

**Salary**: ₹250,000.00 - ₹375,000.00 per year

Schedule:

- Evening shift
- Flexible shift
- Night shift
- Rotational shift

Ability to commute/relocate:

- Noida - 201305, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- .6 month (preferred)

**Speak with the employer**
+91 8355954446

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