Process Associate

4 weeks ago

Gurgaon, India Genpact Full time

**_With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._**

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**_Process Associate, Customer Care Specialist_**

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**_Responsibilities_**:
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- **_Delivering exceptional level of service to our customers involving several key responsibilities that include:_**

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- **_Order processing in relevant customer service systems which includes orders entry_**

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- **_Service administration_**

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- **_Complaint handling_**

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- **_Billing inquiries which includes price quotations, price checks and item quantity_**

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- **_General administration which includes customer files and sales contracts maintenance._**

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- **_Assist with adherence to ISO standards and requirements; prepare various reports as requested including sales orders and backlog data, late shipments, open and closed RMA’s, bookings, etc._**

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- **_Actively participate in the on-going assessment of customer support processes and incorporate approved improvements._**

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- **_Provides ad-hoc support to internal and external stakeholders._**

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- **_Perform other tasks requested by the manager to reach team objective or the company’s objectives based on current needs._**

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- **_Perform all tasks in compliance with Genpact internal policies, procedures._**

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- **_Successfully graduating the training plan attached to the position and the tasks._**

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**_ Preferred qualifications _**:

- **_Required work experience related to position:_**

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- **_Experience in customer service_**

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- **_Genuine interest in working in a service environment and acquiring technical knowledge._**

**_ Special requirements:_**
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- **_Communication Requirements:_**

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- **_Knowledge of French is an advantage._**

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- **_Understanding of the culture of the serviced country._**

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- **_Personal Profile:_**

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- **_Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types._**

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- **_Ability to handle pressure_**

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- **_Computer Skills:_**

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- **_Skills Required:_**

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- **_Understanding of Company and customer processes and policies. Follows working instructions. Demonstrates the ability to increase overall learning and performance by constantly adhering to policies and procedures._**

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- **_Solution-oriented. Identifies and analyzes problems to make logical, fact
- based decisions. Open to new concepts and ideas. Willing to learn and use new procedures and technologies._**

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- **_Anticipates, identifies and responds to customer needs with excellent service. Demonstrates customer commitment through customer feedback, follow-up and strong relationships. Focuses work processes and performance measures on customer satisfaction. Displays professionalism and confidence towards the customer._**

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- **_Understands the goals of the organization and achieves ambitious individual goals that are consistent with overall Company goals._**

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- **_Very attentive and active listener. Fosters open communication. Synthesizes information from multiple resources and incorporates it into relevant tasks or discussions._**

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**_ Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. _**

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Job_**_Process Associate_

**_ Primary Location_**_India-Gurugram_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 29, 2023, 6:20:07 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_

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