Process Associate

2 weeks ago

Gurgaon, India IGT Solutions Full time

We are pleased to announce a fantastic career opportunity with one of the topmost multinational corporations (MNCs) across the globe. We are currently hiring for the position of Process Associate to join our team at our Gurugram location.

**Job Opportunity: Process Associate**

This is a permanent, full-time role with a competitive salary ranging from 22,000 to 26,000 in hand. The shift for this position will be on a rotational basis.

**Profile Summary**:
**Primary Job Responsibilities**:
Proficiently navigate and utilise various computer screens to deliver efficient service.
Interact with customers, clients, and vendors, escalating concerns to the appropriate supervisory staff when needed.
Participate in assigned training sessions to continuously improve client and customer satisfaction, enhance job performance, and stay informed about client information.
Adhere to all company and Contact Center policies and procedures.
Complete assigned tasks as directed by Management.

**Education and Essential Experience**:
Minimum 6 months of experience in a BPO or Travel industry.
Bachelor's Degree or equivalent for undergraduates.
Excellent written and spoken communication skills, including business technical writing.
Willingness to work in a contact center environment with 24/7 rotational shifts, including night shifts.

**Key Enablers**:
Strong process orientation to ensure smooth operations.
Demonstrated high energy, integrity, and work ethics.
Effective interpersonal skills and the ability to communicate clearly.
Strong problem-solving skills to handle challenges effectively.

**Accolades**:
We provide comprehensive training on GDS (Amadeus) for all new joiners.
Equal Employment Opportunities:
At our company, we are committed to providing equal employment opportunities to all individuals, regardless of age, gender, gender identity, sexual orientation, race, colour, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status. We maintain a non-discriminatory environment that is free from intimidation, harassment, or bias based on these grounds.

**Salary**: From ₹250,000.00 per year

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Rotational shift
- UK shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

Expected Start Date: 07/08/2023

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