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Na Renewal Services
1 month ago
**Description**:
Role : Data Quality - Operations
Designation Trainee/ Advisor
Shift Timings: Fixed - Evening Shift (18.30 to 03:30)
About Data Quality Team:
Data Quality Team comprises of 8 colleagues in Mumbai who are responsible for updating data in EPIC/Broking Platform/CPW Online as well as providing/removing access to 80+ carrier portals to requestors in North America (largely US). This team majorly ensures that the data present on all WTW platforms is accurate and up to date.
Principal Duties/Responsibilities
- Handle mailbox as per process and timeliness
- Prioritize and organize work on daily basis as per business requirement
- Ensure adherence to compliance procedures
- Completing Mandatory trainings on time
- Work closely with onshore teams to ensure effective delivery of client service
- Ensure ongoing, effective relationships with stakeholders (Internal - Offices/External - Carrier’s)
- Participate and contribute to potential process improvement areas
- Deliver as per defined KPI's for the role - Maintain Quality, Productivity, Turnaround standards
**Qualifications**:
Top 5 Competencies
- Focusing on Clients
- Working in Teams
- Driving Excellence
- Fostering Innovation
- Adapting to Change
**Qualifications**:Any Graduate / Postgraduate/ MBA
**Skills**:
- Communication Skills - Written, Verbal and interpretation
- Logical thinking
- Proficiency with Microsoft Word, Excel
- Eye for detail
- Time Management