Customer Care Executive

5 months ago

Kochi, India GO EC AUTOTECH PVT LTD Full time

As a Customer Care Executive at our charging station office, you will be responsible for providing exceptional customer support and handling customer inquiries to ensure a positive experience for every user of our platform. Your primary tasks and responsibilities will include:
1. Customer Support:

- Provide accurate information about our services and assist customers effectively.

2. Problem Resolution:
Investigate and resolve customer complaints and issues, striving for first-contact resolution whenever possible.

Collaborate with internal teams to escalate and resolve complex customer problems, ensuring timely and satisfactory resolutions.

3. Order Assistance:
Assist customers with placing, modifying, or canceling order of our card on the platform.

Guide customers through the ordering process, troubleshoot technical issues, and address any difficulties they may encounter.

4. Technical Support:

- Provide basic technical support to record, and maintain customer data,

5. Product Knowledge:

- Stay up-to-date with the latest offerings, menu updates, promotions, and features of our platform to provide accurate information to customers.

6. Customer Feedback:

- Gather and document customer feedback, suggestions, and complaints, and communicate insights to the relevant teams to drive continuous improvement.

Room for professional growth and development.
- rotational work arrangements and a positive work-life balance.

**Qualifications and Skills**:

- Diploma or Bachelor's degree Is required.
- Freshers can also apply
- Excellent communication skills, both written and verbal.
- Strong problem-solving abilities and a proactive attitude.
- Proficiency in using customer support software and tools.
- Ability to handle multiple tasks simultaneously and manage time effectively.
- Empathetic and patient demeanor when dealing with customer concerns.
- Flexibility to work in shifts, including evenings and weekends.
- Attention to detail and accuracy in maintaining records and documentation.

**Benefits**:

- Competitive salary
- Opportunity to work in a fast-paced startup environment
- Ongoing training and professional development opportunities.
- Collaborative and supportive team culture.
- Potential for career growth and advancement.

To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are a great fit for this position.

**Job Types**: Permanent, Fresher

**Salary**: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Internet reimbursement
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9995735033

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