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Servicenow Administrator
3 months ago
SERVICENOW ADMINISTRATOR (JOB NUMBER: BNP024401)
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
***BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
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About Businessline/Function:
ITG is a group function established recently (2019) in ISPL with presence in Mumbai, Chennai and Bengaluru. We collaborate with various business lines of the group to provide IT Services.
**_ ITGP Digital Working_**
- ITGP Digital Working is responsible to provide IT Services to our clients ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. This function includes Infrastructures (Active Directory, Messaging, Instant Messaging, Desktop...) as well as elements of the Global Services organization._
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Job Title:
Support Analyst - ServiceNow Administrator
Date:
5th MAr 2024
Department:
ITG
**Location**:
- ChennaiBusiness Line / Function:
Digital Working
Reports to:
- (Direct)_
Grade:
(if applicable)
- (Functional)_
Number of Direct Reports:
None
Directorship / Registration:
NA
Position Purpose
Create, maintain and support Catalogs and catalog items on ServiceNow framework. Must have experience on ServiceNow ITSM area.
The Group catalog for the end-users offers requires the activity of a request developer to maintain and develop these offers as defined by the Catalog Manager and according to the BNP Paribas rules and regulations.
**Responsibilities**
**Direct Responsibilities**
- Create, maintain, and support the ServiceNow Catalogs in an expanding and maturing ServiceNow environment.
- Analyse customer case for correct qualification and logging through all established channels.
- Collaborate with Catalog Manager/Tech Lead; provide estimates of effort and time, identify risks and dependencies.
- Participates in the phases of collection, feasibility analysis and design, to understand the customer needs.
- Analyzes the User Requirements, challenges the proposed needs, and propose solutions that aim at the standard use of the product, and the implementation of ‘best practices.
- Deliver requested services to end-users individually or as part of deployment/transformation projects.
- Remediate in
