![Moonlight Placement Services](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer
6 days ago
**Customer Service Representative (CSR) at Kotak Securities**
Job Title**:Customer Service Representative (CSR)**
**Responsibilities**:
Handle inbound customer inquiries and provide efficient and courteous customer service.
Address customer concerns, inquiries, and complaints in a professional and timely manner.
Ensure high levels of customer satisfaction by actively listening to customers and understanding their needs.
Provide accurate and up-to-date information about products and services offered by Kotak Securities.
Assist customers in navigating the company's online platform and provide guidance on various transactions.
Adhere to company policies and procedures while maintaining compliance with industry regulations.
Collaborate with internal teams, such as operations and client services, to resolve complex customer issues.
Strive to meet or exceed performance metrics and service level agreements (SLAs).
**Requirements**:
HSC/Graduate with at least 1 year of experience in the Banking, Financial Services, and Insurance (BFSI) sector or any BPO.
Excellent verbal and written communication skills in English.
Versant score of 58 or above is preferred.
Strong problem-solving and interpersonal skills.
Ability to work efficiently in a day shift from 9:00 AM to 9:00 PM, any 9 hours.
Willingness to work for 6 days a week with one rotational off.
Prior experience in customer service or related fields is a plus.
Benefits**:Joining Bonus: ₹30,000 (Paid in 2 installments - 2nd month and 4th month).**
Competitive salary: ₹26,000 plus an additional ₹1,250 monthly allowance.
Opportunity to work with a leading and reputable financial services organization.
Career growth prospects and training opportunities.
Positive and inclusive work environment.
Selection Process:
The selection process will consist of three rounds of interviews:
HR Interview
Operations Interview
Client Interview
Please Note:
**Sincerely,**
**Fahad Shaikh**
**Moonlight Placement Services**
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹20,000.00 - ₹27,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Rotational shift
Supplemental pay types:
- Commission pay
- Joining bonus
- Performance bonus
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- total work: 1 year (required)
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