Associate, Project Services Support

2 weeks ago

Bengaluru, India Consilio LLC Full time

Overview:
The

**Responsibilities**:

- Provides clearly written documentation and verbal assistance regarding the problem, task, and resolution.
- Ensures communication from multiple sources is appropriately captured.
- Provides and works closely with team members for hand-offs and on-going daily/weekly/overnight work.
- Supports Project Managers in the completion of repeatable, and potentially complicated tasks, as required to meet external client requests.
- Pulls, updates, and creates internal and client-facing reports pertaining to processing, hosting and production activities.
- Reads and understands SOWs and billing metrics.
- Communicates appropriately, clearly, timely, and effectively with clients, outside counsel, project teams, and internal operations.
- Excellent verbal communication skills to allow for consulting with clients on projects.
- Meets internal service level commitments and turnaround times and sets client expectations appropriately.
- Identifies and raises recurring issues for appropriate escalation and pattern identification.

**Additional Responsibilities/Details**:

- Creates and maintains a positive and productive work culture.
- Defines and completes personal development training each year with appropriate approval.
- Exercises sound judgment and escalates issues appropriately while demonstrating patience.
- Works autonomously on projects with little oversight.
- Strives to continuously develop technical knowledge of processing, hosting, and review tools/platforms.
- Builds working relationships internally to coordinate and deliver services to clients.
- Takes full ownership for providing outstanding client service.
- Demonstrates commitment to growth of PS Support.
- Has a firm understanding of the full electronic discovery process and executes PS Support best practices.
- Demonstrates broad industry knowledge.
- Complies with department policies and works within parameters of role.

Qualifications:

- Paralegal or law degree or equivalent experience/education.

**Minimum Experience Requirements**:

- 1-2 years of progressively responsible experience in related roles.
- Experience in Microsoft office & Analytical capabilities utilizing Excel.
- 24x7 (Night Shifts/weekend shifts).

**Other Requirements**:

- Flexibility in the set scheduled work week (including evenings or weekend hours).
- Project management experience preferred.
- Experience in litigation support / legal industry preferred.
- Experience with Relativity and Boolean searching preferred.
- Demonstrated ability to provide service with client satisfaction.
- Strong teamwork, communication (written and oral), and interpersonal skills.
- Dependable scheduling, organization, prioritization and planning skills.
- Demonstrates strong written and verbal communication skills.

**Consilio’s True North Values**
- Excellence
We strive to make every client our advocate
- Passion
We DO because we CARE
- Collaboration
We win together through teamwork and communication
- Agility
We flex, adapt and embrace change
- People
We value, respect and invest in our teammates
- Vision
We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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