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Customer Support Associate

2 months ago

Bellandur Bengaluru Karnataka, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Handle inbound customer calls and provide assistance with product inquiries, order tracking, and general support
- Ensure customer satisfaction by addressing their concerns and resolving issues in a timely and professional manner
- Maintain accurate and detailed records of customer interactions
- Participate in training sessions to enhance product knowledge and customer service skills
- Provide excellent communication in English and Hindi to effectively assist customers
- Contribute to creating a positive and friendly work environment
- Collaborate with team members to meet individual and team targets
- Adhere to company policies and procedures

JOB DETAILS
- Company: Leading Multinational BPO
- Process: Ecommerce
- Post: Customer Support Associate
- Location: Embassy Tech Village, Bellandur., Bengaluru
- Shift timings: Day Shifts (Rotational)
- Working Days: 06 days (Rotational)
- Week Off: 01 day (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹23,000 CTC (₹18,500 Take Home)
- Incentives: Performance Based
- PF & ESIC

**REQUIREMENTS**:

- Graduation is mandatory
- Minimum 01 year of experience in Customer Service (BPO), Call-center or a similar role
- Freshers with Excellent verbal and written communication skills in English and Hindi
- Available to join immediately and work from the office (WFO)

SKILLS
- Excellent communication skills in English and Hindi languages
- Energetic and loud personality.
- Strong problem-solving skills and active listening abilities.

INTERVIEW PROCEDURE
- 1 - HR Interview
- 2 - Versant (04 or above)
- 3 - Trainer Round
- 4 - Operations round

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹17,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Language**:

- Fluent English (required)
- Hindi (required)

**Speak with the employer**
+91 8287260055

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