Customer Engagement Telecaller
3 weeks ago
**Job Title**: Customer Engagement Telecaller
**Department**: Customer Care
**Location**: Onsite at Jaipur - Rajiv Gandhi Centre of Advanced Technology (R-CAT), 302007
**Who We Are**:
Urban Culture is an innovative salon service aggregator renowned for providing exceptional beauty and wellness services right to our clients' doorsteps. Leveraging cutting-edge technology, we aim to
redefine convenience in the beauty industry by connecting skilled beauticians with clients through our advanced mobile platform.
**What We Are Looking For**:
As a Customer Engagement Telecaller. You'll be the voice of Urban Culture, assisting existing app users who may have technical issues, cancelled bookings, or haven't availed services in a while. Your role is pivotal in maintaining customer relationships and driving sales.
**Roles and Responsibilities**:
- Address customer queries and concerns, offering timely and effective solutions.
- Engage with dormant app users or those who have canceled bookings to understand their concerns and potentially convert them back.
- Assist users facing technical issues within the app, guiding them through troubleshooting steps.
- Collaborate with the sales team to achieve and exceed sales targets.
- Maintain a detailed understanding of our services to provide accurate information to customers.
**Requirements**:
- Open to freshers with exceptional communication skills in both Hindi and English.
- Must be available for immediate onsite joining in Jaipur.
- Personal laptop required for work purposes.
- **Qualifications**_
- High school diploma or equivalent.
- Strong problem-solving and organizational skills.
- Excellent customer service orientation.
**Working Conditions**:
- Full-time position.
- Standard working hours: 10 am to 6 pm, Monday to Saturday.
**Why Join Us**:
- Attractive compensation package.
- Opportunity to work in a dynamic and innovative environment.
- Exposure to cutting-edge technologies and best practices in the industry.
- A culture that values collaboration, creativity, and continuous learning.
**Who You’ll Work With**:
Join a team of skilled professionals dedicated to revolutionizing the beauty service industry through technological innovation and seamless process integration.
**Hiring Stages**:
- CV and Application screening
- Virtual or In-person interview
- Softskill interview with the Department head
- Final HR interview
Work Experience : 0.00 yrs - 2.00 yrs
CTC (Annual) : 1.20 lacs - 2.20 lacs
Pay: ₹8,086.00 - ₹24,467.39 per month
Schedule:
- Fixed shift
Ability to Relocate:
- Jaipur, Rajasthan: Relocate before starting work (required)
Work Location: In person
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