Workplace Experience Associate

2 months ago

Bengaluru Karnataka, India DocuSign Full time

**Company Overview**:
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

**What You'll Do**:
The Workplace Experience Associate will be responsible for the front of house - being the face and personality of Docusign in a friendly, engaging and helpful manner. This position is intentionally called an “Associate” and not a “Receptionist” because we value the importance of connecting our people with each other, and the outside world. The Associate will thrive in a fast-paced environment juggling multiple tasks while assisting the WE team with different projects and the smooth and efficient operation of the office. This person will enjoy being flexible in taking on ad hoc duties as required.

This position is an individual contributor role reporting to the India Workplace Experience Lead.

**Responsibility**
- Be responsible for maintaining reception desk services including, greeting visitors and assisting internal employees while delivering excellent customer service- Build relationships of mutual trust, and handle requests and concerns in an emotionally intelligent and constructive way- Welcome new hires to the office and familiarize them with the building amenities and where to go when they have questions- Manage office supply inventory- Assist with event-set up and coordination with food service providers- Work with the senior leadership team professionally and courteously daily- Support administrative needs for standard office operations as well as recurring or ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with local office Slack site with forward-thinking ideas and strong written communication skills- Monitor internal feedback and communication channels such as the local Slack channel and team ticketing system (ServiceNow) and raise findings appropriately- Monitor and audit office cleanliness and functionality and proactively address and communicate any issues- Coordinate with the building property management team and vendors to submit tickets for repairs, maintenance and miscellaneous requests- Support vendor management for Workplace Experience Vendors, including food and beverage, maintenance vendors, and more- Partner with People Team, Employee Resource Groups and other key partners in delivering employee-centric programs, services, and events, building company culture and strengthening engagement- Assist with improving Docusign’s Environmental Corporate Social Responsibility by finding ways to reduce waste and implement eco-friendly solutions- Coordinate mail flow in and out of the office; FedEx super user- Manage local office access badges and work closely with Security to help maintain a safe environment- Respond to emergencies to provide necessary assistance to employees, customers, and building issues- Work extended hours where necessary- Collaborate with Global WE team members on various projects and initiatives

**Job Designation**:
**In Office**:
Employee works from the physical workspace 100% of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

**What You Bring**:
**Basic**
- 3+ years experience in office services, hospitality, reception, and/or facilities experience
- Advanced administrative experience, or experience in facilities planning and maintenance in a business environment
- Have general knowledge of Safety Security standards and access control
- Proficiency with Google Suite, Slack, and space planning software

**Preferred**
- Proactive in seeking out stretch assignments to broaden skills
- Ability to respond positively to continuous change
- Great teammate with a flexibattitudeset
- Excellent verbal and written communication and interpersonal skills
- High attention to detail and data accuracy
- Ability to manage multiple initiatives simultaneously
- Good prioritization and time management skills
- Proactive approach to problem-solving, and ability to make good decisions in a rapidly changing environment

**Life At Docusign**:
**Working here**

Docusign is committed to building trust and making the world mo

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