Sps Wfm Rta, Emea Rta Team
5 days ago
2+ years of experience in an English contact center environment - Previous experience as a Workforce management RTA - Excellent analytical and mathematical skills. - Excellent written and verbal communication skills are required to interface effectively with staff, managements, and various other internal and external customers
Job summary
Since 1995, Amazon has focused on being “the world’s most customer centric company.” Our customers are worldwide, and include not just consumers, but also our sellers. World-class retail brands and individual sellers increase their sales and reach new customers by leveraging the power of the Amazon e-commerce platform. Over 2 million sellers offer new, used, and collectible selections to Amazon customers around the world. To meet our sellers’ needs, our smart, diverse, customer-obsessed employees are constantly innovating and building on new ideas.
Who we are. Within Amazon, the Selling Partner Support (SPS) Organization’s goal is to enable sellers, vendors, and brand owners of any size by helping them build the business they want. We obsess over the provision of world class support, technical assistance and account management services to our global partners. We strive to predict our customers' needs, create innovative self-help tools and provide solutions to help them better serve their own customers and grow their businesses. We are a primary interface between selling partners and Amazon through our Associates positive interactions and assistance.
Who you are. As a Workforce Management (WFM) Real-Time Analyst (RTA), you will monitor all issues that impact service levels and take actions to resolve or reduce the impact. Notify support teams as required. Perform operational and oversight responsibilities as required to ensure all SLAs are met. Evaluates facts surrounding schedule adherence, scheduling and workforce management functions including operational situations which can impact productivity such as tool or system outages. In this role you will experience a wide range of problem solving situations that require immediate real time intervention.
**Responsibilities**:
- Real-time monitoring, report generation and publishing Daily & WTD reports.
- Managing impact to Service Level (SL) and delivery KPIs for both In-house and Partner sites.
- Work on real-time SIM-ticketing requests related to non-production activities
- Recognize and initiate escalation process for systems outages to make sure BCP (Business Continuity Plans) are followed by WFM Team to mitigate impact to service levels by engaging with WW Command Center as per SOP.
- Proven expertise knowledge with Aspect - Advanced skills using Microsoft Excel in a business environment - Ability to prioritize and meet tight deadlines - Analytical with attention to detail
-
Work Force Management
2 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you a WFM Expert with a passion for RTA (Real-Time Adherence) , Planning , and Scheduling ? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team!Position: WFM...
-
Work Force Management
2 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you a WFM Expert with a passion for RTA (Real-Time Adherence) , Planning , and Scheduling ? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team!Position: WFM...
-
Work Force Management
4 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you a WFM Expert with a passion for RTA (Real-Time Adherence) , Planning , and Scheduling ? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team!Position: WFM...
-
Work Force Management
4 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you a WFM Expert with a passion for RTA (Real-Time Adherence) , Planning , and Scheduling ? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team!Position: WFM...
-
Work Force Management
2 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you a WFM Expert with a passion for RTA (Real-Time Adherence), Planning, and Scheduling? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team!Position: WFM Manager...
-
Work Force Management
4 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you a WFM Expert with a passion for RTA (Real-Time Adherence), Planning, and Scheduling? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team!Position: WFM Manager...
-
Only 24h Left: Work Force Management
4 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore! Exciting Career Opportunity Alert! Are you a WFM Expert with a passion for RTA (Real-Time Adherence) , Planning , and Scheduling ? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team! Position:...
-
Work Force Management
2 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you aWFM Expertwith a passion forRTA (Real-Time Adherence) ,Planning , andScheduling ? If you have a track record in optimizing workforce operations globally,we want YOUto join our high-performance team!Position:WFM Manager (RTA,...
-
Work Force Management
2 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you aWFM Expertwith a passion forRTA (Real-Time Adherence) ,Planning , andScheduling ? If you have a track record in optimizing workforce operations globally,we want YOUto join our high-performance team!Position:WFM Manager (RTA,...
-
Work Force Management
4 weeks ago
Bengaluru, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore!Exciting Career Opportunity Alert!Are you aWFM Expertwith a passion forRTA (Real-Time Adherence) ,Planning , andScheduling ? If you have a track record in optimizing workforce operations globally,we want YOUto join our high-performance team!Position:WFM Manager (RTA,...
-
Work Force Management
2 weeks ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for BangaloreExciting Career Opportunity AlertAre you a WFM Expert with a passion for RTA (Real-Time Adherence) , Planning , and Scheduling ? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance teamPosition: WFM...
-
Work Force Management
2 weeks ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore Exciting Career Opportunity Alert Are you a WFM Expert with a passion for RTA (Real-Time Adherence), Planning, and Scheduling? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team Position: WFM Manager...
-
Work Force Management
1 week ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore Exciting Career Opportunity Alert Are you a WFM Expert with a passion for RTA (Real-Time Adherence), Planning, and Scheduling? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team Position: WFM...
-
Work Force Management
3 days ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for Bangalore Exciting Career Opportunity Alert Are you a WFM Expert with a passion for RTA (Real-Time Adherence), Planning, and Scheduling? If you have a track record in optimizing workforce operations globally, we want YOU to join our high-performance team Position: WFM...
-
Work Force Management
1 week ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required Exciting Opportunity We are seeking a highly skilled WFM Expert with expertise in RTA (Real-Time Adherence), Planning, and Scheduling. If you have a track record of optimizing workforce operations globally, we want to hear from you. About the Role Position: WFM Manager (RTA, Planning...
-
Work Force Management
2 weeks ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for BangaloreExciting Career Opportunity AlertAre you aWFM Expertwith a passion forRTA (Real-Time Adherence) ,Planning , andScheduling ? If you have a track record in optimizing workforce operations globally,we want YOUto join our high-performance teamPosition:WFM Manager (RTA,...
-
Trainee, Wfm Real Time
8 hours ago
Bengaluru, India Hudson's Bay Company Full time**WFM Real Time Analyst** **What This Position Is All About**: **Role Summary**: This full-time role will be at the center of supporting Saks and our number one priority of ensuring our clients receive an excellent customer experience during every interaction they have with us. The team member in this position will need to be analytical and organized in...
-
Work Force Management
2 weeks ago
Bengaluru, Karnataka, India Demographic HR Services Full timeWork Force Management - RTA Manager, Planning & Scheduling Manager Required for BangaloreExciting Career Opportunity AlertAre you aWFM Expertwith a passion forRTA (Real-Time Adherence) ,Planning , andScheduling ? If you have a track record in optimizing workforce operations globally,we want YOUto join our high-performance teamPosition:WFM Manager (RTA,...
-
Workforce Specialist
4 weeks ago
Bengaluru, India Genpact India Private Limited Delhi Full timeWFM- SupervisorFunction: Workforce ManagementLocation - Pan IndiaWith a startup spirit and 125,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line....
-
WFM Configuration Manager and WFM Lead
5 days ago
Bengaluru, Karnataka, India Apple Full timeJob DescriptionDescriptionAs a Manager of the Global WFM Configuration Team, you will: - Lead a team of WFM configuration analysts in documenting business requirements, designing high quality solutions, and managing implementation and process change - Mentor and coach team members to enhance their technical skills and problem solving capabilities, empowering...
